Level 2 Certificate in Principles of Customer Service (Free* if aged 19 or over)
This course is suitable for anyone who is interested in customer service, and those who are hoping for career progression or employment opportunities in the customer service industry.
Course Summary
Course Information for Students
Who is this course for?
This qualification is ideal for anyone who is currently working in a customer facing role, or anyone who is looking to secure a job where the role involves customer service knowledge as a key component of the position.
Entry Requirements
You need access to a laptop and the Internet.
What will you learn?
This course is split into seven manageable units:
Unit 1: Principles of customer service and delivery
Unit 2: Understand customers
Unit 3: Understand employer organisations
Unit 4: Understand how to communicate with customers
Unit 5: Understand how to handle customer information
Unit 6: Understand how to resolve problems and deliver customer service to challenging customers
Unit 7: Understand how to develop customer relationships
How will you learn?
Courses are delivered via distance learning, allowing learners to choose when and where to study. Personal tutors are assigned to ensure learners have the support needed to succeed.
What will you need to bring with you?
You need access to a laptop and the Internet.
How will you be assessed?
You will be assessed via our elearning platform.
Where next?
You could consider the:
- Level 2 Certificate in Equality and Diversity
- Level 2 Certificate in Understanding Nutrition and Health
- Level 2 Certificate in Principles of Prevention and Control of Infection
- Level 2 Certificate in Understanding the Safe Handling of Medication
- Level 2 Certificate in Awareness of Mental Health Problems
- Level 2 Certificate in Warehousing
- Level 2 Certificate in Principles of Team Leading
- Level 2 Certificate in Principles of Business Administration
- Level 2 Certificate in Understanding Retail Operations
- Level 2 Certificate in Information, Advice or Guidance
- Level 2 Certificate in Counselling Skills
- Level 2 Certificate in Principles for Digital Skills in Employment
- Level 2 Certificate in Understanding Environmental Sustainability
- Level 2 Certificate in Safeguarding, Prevent and British Values
- Level 2 Certificate in Understanding Autism
Who do you contact for more information?
For more information, contact liz.young@derby-college.ac.uk
Course Information for Employers
Information for Employers
Career Information
DCG Success Stories
Discover how our students have achieved success. Their hard work and dedication to learning has enabled them to succeed in rewarding careers or progress onto higher education.
We encourage progress and aspirational outcomes by guiding people onto learning pathways that lead to positive destinations. Our students have gone on to achieve great things since leaving the College. We would like to share some of their inspiring success stories with you.
Find out what funding could be available to you:
Thinking about returning to education or developing new skills? Use our funding calculator below to get an estimate of the financial support you may be eligible for based on where you live.
Whether you’re looking to retrain, progress in your career, or try something new, funding could make your next step more accessible than you think.
Simply enter your postcode into the calculator to see an estimate of the funding that may be available in your area. This is based on regional funding allocations and typical eligibility criteria for adult learners.
Important:
The results shown are a guide only and are not a guarantee of funding.
Funding availability can vary depending on:
- Your personal circumstances (such as age, employment status, and prior qualifications)
- The course you choose
- Government and local funding rules at the time of enrolment
If you’re considering adult learning, there’s never been a better time to explore your options.
Our courses are designed to fit around your life, with flexible study options and expert support every step of the way.
Find out more about the courses available. Adult Courses
If you have any questions about funding, eligibility, or courses, our team is here to help. Contact Us
Course Information Last Updated On: December 4, 2025 1:05 pm
