Administration Assistant Level 2 Apprenticeship

This apprenticeship is made up of 11 duties.  By completing these modules, the apprentice will learn about:

Duty 1 Communicate with stakeholders, such as internal teams and external organisations, using appropriate methods and professional language. This may include letters, phone, face-to-face, email, video call, online chat functions or digital platforms.

Duty 2 Support internal or external events or meetings, in person or online, following organisational policies and procedures.

Duty 3 Access and store information securely in line with organisational requirements for future use and recovery, for example physical and/or digital filing systems.

Duty 4 Use software packages to collate, input and extract data and information in line with organisational requirements, for example updating office databases, stakeholder records or notes, finance records, CRM systems or sending mailshots.

Duty 5 Format and input data in line with organisational requirements, for example redacting information, stakeholder details, expenses, travel and routine reports. Report or escalate errors, breaches or concerns to a supervisor or line manager.

Duty 6 Provide support to team members to help ensure that activities are carried out within agreed timescales, budgets and quality expectations, for example ordering and reporting on office resources or sourcing information. Inform line manager or supervisor on any changes, anomalies or concerns.

Duty 7 Identify, collate and handle data and information from different sources such as business, stakeholder records and delivery notes. Share data and information securely, confidentially and in line with organisational expectations and requirements.

Duty 8 Be aware of the organisation’s priorities and activities, and how the role supports these, for example undertaking routine tasks such as presenting information and producing documents.

Duty 9 Identify issues and escalate problems to others when beyond remit.

Duty 10 Plan and review workload with supervisor to ensure best use of time to complete allocated tasks to deadlines.

Duty 11 Keep up to date with sector developments to enhance skills and follow a continuous professional development plan.

The Level 2 Administration Assistant Apprenticeship will only be available to learners aged under 25. They need:

• Good interpersonal skills.
• GCSE in Maths and English at grades A-D (9-3) or an equivalent qualification.

As an employer working with Derby College Group, you will be required to offer support and guidance to ensure that the apprentice can achieve the qualification. You will support on-the-job training and offer relevant experience. The apprentice will be required to build on the skills learnt in both College and in the workplace. 

As the employer, you are required to be involved in all learning reviews and to set work objectives for the apprentice to ensure they achieve the qualification. 

You will work with the College to carry out a continuous review of the evidence generated by the apprentice as part of the on-programme assessment process. You will also decide on the timing of the final assessment with the support of the College.

If the apprentice is required to complete Functional Skills, they may need to attend block release at the College.

To be successful at Derby College Group, the apprentice will be expected to be:

· Positive

· Polite

· Punctual

· Prepared 

· Professional in their approach

Administration Assistant Level 2 Apprenticeship

You will be assessed via a variety of methods including work products, case studies, questions and answers and observations.

This EPA has 2 assessment methods:

Assessment method 1 – interview based on portfolio of evidence

Assessment method 2 – to be agreed 

This will be discussed with the employer on an individual basis.

N/A

• Business Administrator Level 3 Apprenticeship
• Customer Service Practitioner Level 2 Apprenticeship

• Administrative assistant
• Administrative officer
• Administrative clerk
• Business support
• Clerical assistant
• Data clerk
• Office assistant
• Receptionist
• Records clerk
• Secretary

You may already have someone in your organisation or someone who has come to you directly asking for an apprenticeship. However, if you don’t, we have a free recruitment service to help you hire the best candidate for your organisation from our talent pool and can provide external advertising through social media and the National Apprenticeship Service’s website.

If you are an employer and you would like to know more, please email businessenquiries@derby-college.ac.uk or call 01332 387421