Apprenticeship Vacancy Details

What will the apprentice be doing?

Business Support is Derby City Council’s centralised administrative service and provides a wide range of services across the different departments within the council.

The role is predominantly based within the Document Management Centre (DMC), which provides reprographics, mail and scanning services and will provide a wealth of experience.

Main responsibilities include:

• To carry out a range of general administrative tasks as detailed in the current Business Support Menu within divisional and statutory timescales and standards to produce the required outcomes as requested.  
• To produce high quality work following corporate, departmental and procedural guidelines. 
• To deal with incoming calls, post, electronic mail and visitors to ensure that their requests are dealt with appropriately.
• Able to take down and record accurate messages and pass to the appropriate member of staff adhering at all times to the council’s customer care policy. 
• Provide all customers with a good customer service to ensure positive representation of the service. 
• Undertake training and additional duties in accordance with the general level of responsibility of the post, as required. 
• Carry out any other reasonable duties, commensurate with the grading and responsibilities of the post.
• Understand and comply with the city council’s environmental policies. 
• Comply with all health & safety policies and legislation in performance of the duties of the post. 
• Work with information technology and associated systems in accordance with the city council’s policies & procedures. 
• Comply with standing orders, financial regulations and Departmental instructions. 
• Carry out duties and responsibilities of the post in compliance with the City Council’s Equality and Diversity policy. 

What training will the apprentice take and what qualification will the apprentice get at the end?

What is the expected career progression after this apprenticeship?

Develop the skills, knowledge and experience required to build a career in business administration and support.

Desired skills and personal qualities

Attention to detail Team working Friendly Approachable Willingness to learn Professionalism

Qualifications

GCSE English (Grade C/4 or above or equivalent) Essential

GCSE Maths (Grade C/4 or above or equivalent) Essential

Things to consider

If we are interested in taking your application further, you will receive an email from a derby college email address (@derby-college.ac.uk).

Please make sure that you check your inbox as well as your spam/junk folders, so you do not miss out on the opportunity to apply.

We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications. In order to avoid missing an opportunity to apply please submit your application as early as possible.

Employer

Derby City Council

https://www.derby.gov.uk/

Address

The Council House
Corporation Street
Derby
Derbyshire

Training provider

DERBY COLLEGE

Contact

DERBY COLLEGE

Apprenticeship Advanced

Business administrator (level 3)