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Apprenticeship Vacancy Details

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Local Taxation Business Administration Apprentice

Derby City Council

The Council Tax and Business Rates teams are looking to recruit an Apprentice. The teams bill and collect money owed to the Council and also help people on a low income to reduce their payments. We want to recruit a highly motivated Apprentice who is keen to learn.

Apprenticeship Summary



Working week

Working days: Monday to Friday Working hours: TBC Time allocated for lunch: 30 minutes

Expected duration

18 Months

Possible start date


Date posted


Apprenticeship level


Reference number




What will the apprentice be doing?

You will provide key administrative support to the teams and deal with queries from our internal and external customers, both over email and telephone.

·         Updating customer details on the CAPITA Academy database.

·         Using data image processing system (Information@ Work)

·         Updating Microsoft Excel spreadsheets

·         Handling customer emails and inputting others into  data image processing system, Information@work

·         Sorting and mailing post

·         Issuing template Microsoft Word documents from Information@work

·         Returning some customers phone calls

·         Some face to face customer contact as and when required to assist in the smooth running of this part of the service

·         Understand and comply with the City Council’s environmental policies

·         Comply with all Health & Safety policies and legislation in performance of the duties of the post

·         Work with information technology and associated systems in accordance with the Council’s policies & procedures

·         Comply with standing orders, financial regulations and Departmental instruction

·         Carry out duties and responsibilities of the post in compliance with the Council’s Equality and Diversity policy.

·         Take part in the Great Performance Conversation Scheme

What training will the apprentice take and what qualification will the apprentice get at the end?

Business Administration (Standard) – Level 3 - Training is entirely work based.

What is the expected career progression after this apprenticeship?

Potential for a full time role dependant on business needs, once a permanent position is secured after the apprenticeship there is potential to complete further qualifications.

Requirements and prospects

Desired skills and personal qualities

Communication skills IT skills Attention to detail Organisation skills Team working Initiative


GCSE or equivalent Maths & English (Grade C/4 or above) Essential

Things to consider

About the employer

We are a local authority- we deliver services to the residents of Derby City. The services we deliver range from refuse collection, social care, sports and leisure, education we also have roles in accountancy and enforcement.


Derby City Council


The Council House
Corporation Street


Training provider




Apprenticeship Advanced

Business administrator (level 3)