People Skills – The Characteristics of Customer Service
Designed to help you understand the key aspects of customer service, this course focuses on the importance of positive relationships with customers.
Course Summary

Course Information for Students
Who is this course for?
Designed to help you understand the key aspects of customer service, this course focuses on the importance of positive relationships with customers.
We will help you explore the way customers think about the levels of service quality they receive and the impact that has on their loyalty to your organisation. We also place emphasis on the vital role which customer service plays in overall business success.
Entry Requirements
What will you learn?
• Definition of a customer
• Purpose of customer service
• Identifying and exceeding customer expectations
• Service quality
• The loyalty factor
• Evaluating customer service
Benefits for the individual
• Understand the key terms in customer service
• Recognise how customers make decisions
• Understand how customer service contributes to business success
Benefits for the organisation
• Increased awareness of the way customers think
• Improved customer loyalty and retention
• A competitive edge for your business
How will you learn?
What will you need to bring with you?
How will you be assessed?
Where next?
Who do you contact for more information?
For more information contact the Roundhouse Thinking team on 01332 836 638 or enquiries@roundhousethinking.co.uk
Course Information for Employers
Information for Employers
Career Information
DCG Success Stories
Discover how our students have achieved success. Their hard work and dedication to learning has enabled them to succeed in rewarding careers or progress onto higher education.

We encourage progress and aspirational outcomes by guiding people onto learning pathways that lead to positive destinations. Our students have gone on to achieve great things since leaving the College. We would like to share some of their inspiring success stories with you.
Course Information Last Updated On: November 23, 2021 10:11 am