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People Skills – The Characteristics of Customer Service

Designed to help you understand the key aspects of customer service, this course focuses on the importance of positive relationships with customers.

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Course Summary

Subject Area: Business, Leadership and Management
Adult and Community
Location: Ilkeston
Full Time or Part Time: PT
Level: 2
Number Of Years:
Interview Required?: N
Weeks:
Hours:
Start: Flexible
Days/Times:
Tuition: £350
Ilkeston

Apply now at: https://www.derby-college.ac.uk/course/people-skills-the-characteristics-of-customer-service
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Course Information for Students

Designed to help you understand the key aspects of customer service, this course focuses on the importance of positive relationships with customers.

We will help you explore the way customers think about the levels of service quality they receive and the impact that has on their loyalty to your organisation. We also place emphasis on the vital role which customer service plays in overall business success.

• Definition of a customer

• Purpose of customer service

• Identifying and exceeding customer expectations

• Service quality

• The loyalty factor

• Evaluating customer service

Benefits for the individual

• Understand the key terms in customer service

• Recognise how customers make decisions

• Understand how customer service contributes to business success

Benefits for the organisation 

• Increased awareness of the way customers think

• Improved customer loyalty and retention

• A competitive edge for your business

For more information contact the Roundhouse Thinking team on 01332 836 638 or enquiries@roundhousethinking.co.uk

Course Information for Employers

If you are an employer and would like to know more about the apprenticeships and professional training we deliver or how you can get involved in co-creating and co-delivering curriculum, please contact us via email on businessenquiries@derby-college.ac.uk, call us on 01332 387 421 or visit our employer pages here.

Career Information

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More Careers Information at: https://www.derby-college.ac.uk/career-pathways
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We encourage progress and aspirational outcomes by guiding people onto learning pathways that lead to positive destinations. Our students have gone on to achieve great things since leaving the College. We would like to share some of their inspiring success stories with you.

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Course Information Last Updated On: November 23, 2021 10:11 am