People Skills – Recruiting and Developing for Customer Service Roles
With a focus on customer service roles, this course will help you understand how to recruit and develop the right people – and reduce the costs of getting it wrong.
Course Information for Students
Who is this course for?
With a focus on customer service roles, this course will help you understand how to recruit and develop the right people – and reduce the costs of getting it wrong. Offering a range of tools and techniques, it will provide you with the knowledge and skills to recruit the right people with the right behaviours, in order to deliver a superior customer service performance.
What will you learn?
• Character recruitment
• Psychometric tests
• Interview process
• Competency-based interview questions
• Induction and development
• Competency frameworks
• Reward and recognition
Benefits for the individual
• Understand how to recruit the right people for your team
• Reduce the risk of hiring the wrong people
• Develop an onboarding process to help improve skill and employee retention
Benefits for the organisation
• A more capable, skilled customer service team
• Reduced costs through effective recruitment
• Improved customer retention and loyalty
How will you learn?
What will you need to bring with you?
How will you be assessed?
Who do you contact for more information?
For more information contact the Roundhouse Thinking team on 01332 836 638 or firstname.lastname@example.org
Course Information for Employers
Information for Employers
DCG Success Stories
Discover how our students have achieved success. Their hard work and dedication to learning has enabled them to succeed in rewarding careers or progress onto higher education.
We encourage progress and aspirational outcomes by guiding people onto learning pathways that lead to positive destinations. Our students have gone on to achieve great things since leaving the College. We would like to share some of their inspiring success stories with you.
Check availibility and book now on this course.
Course Information Last Updated On: November 23, 2021 10:12 am