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People Skills – Recruiting and Developing for Customer Service Roles

With a focus on customer service roles, this course will help you understand how to recruit and develop the right people – and reduce the costs of getting it wrong.

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Course Summary

Subject Area: Business, Leadership and Management
Adult and Community
Location: Ilkeston
Full Time or Part Time: PT
Level: 2
Number Of Years:
Interview Required?: N
Weeks:
Hours:
Start: Flexible
Days/Times:
Tuition: £350
Ilkeston

Apply now at: https://www.derby-college.ac.uk/course/people-skills-recruiting-and-developing-for-customer-service-roles
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Course Information for Students

With a focus on customer service roles, this course will help you understand how to recruit and develop the right people – and reduce the costs of getting it wrong. Offering a range of tools and techniques, it will provide you with the knowledge and skills to recruit the right people with the right behaviours, in order to deliver a superior customer service performance.

• Character recruitment

• Psychometric tests

• Interview process

• Competency-based interview questions

• Induction and development

• Competency frameworks

• Reward and recognition

Benefits for the individual

• Understand how to recruit the right people for your team

• Reduce the risk of hiring the wrong people

• Develop an onboarding process to help improve skill and employee retention

Benefits for the organisation

• A more capable, skilled customer service team

• Reduced costs through effective recruitment

• Improved customer retention and loyalty

For more information contact the Roundhouse Thinking team on 01332 836 638 or enquiries@roundhousethinking.co.uk

Course Information for Employers

If you are an employer and would like to know more about the apprenticeships and professional training we deliver or how you can get involved in co-creating and co-delivering curriculum, please contact us via email on businessenquiries@derby-college.ac.uk, call us on 01332 387 421 or visit our employer pages here.

Career Information

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More Careers Information at: https://www.derby-college.ac.uk/career-pathways
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DCG Success Stories

Discover how our students have achieved success. Their hard work and dedication to learning has enabled them to succeed in rewarding careers or progress onto higher education.

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We encourage progress and aspirational outcomes by guiding people onto learning pathways that lead to positive destinations. Our students have gone on to achieve great things since leaving the College. We would like to share some of their inspiring success stories with you.

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Course Information Last Updated On: November 23, 2021 10:12 am