Skip to main content

People Skills – Processes, Systems and Technology in Customer Service

We help you identify and explore the internal processes, systems and technology that will create more positive experiences for your customers.

Book Now

Course Summary

Subject Area: Business, Leadership and Management
Adult and Community
Location: Ilkeston
Full Time or Part Time: PT
Level: 2
Number Of Years:
Interview Required?: N
Weeks:
Hours:
Start: Flexible
Days/Times:
Tuition: £350
Ilkeston

Apply now at: https://www.derby-college.ac.uk/course/people-skills-processes-systems-and-technology-in-customer-service
QR Code

Course Information for Students

We help you identify and explore the internal processes, systems and technology that will create more positive experiences for your customers. With an emphasis on the in-house customer service function, this course will provide you with the knowledge needed to support your interactions and relationships with customers.

• The customer service function

• In-house v outsourcing

• Success and performance criteria

• Internal processes

• Using technology in customer service

• Principles of a Customer Relationship Management (CRM) system

• Adding value through CRM

Benefits for the individual

• Improve your knowledge of how technology supports customer service

• Develop effective methods and skills within the customer service function

• Enhance your relationships with customers

Benefits for the organisation

• Harness a CRM system to drive strategy

• Introduce more efficient processes to underpin customer service

• Improve returns on investment

For more information contact the Roundhouse Thinking team on 01332 836 638 or enquiries@roundhousethinking.co.uk

Course Information for Employers

If you are an employer and would like to know more about the apprenticeships and professional training we deliver or how you can get involved in co-creating and co-delivering curriculum, please contact us via email on businessenquiries@derby-college.ac.uk, call us on 01332 387 421 or visit our employer pages here.

Career Information

Sorry - no lmi data
More Careers Information at: https://www.derby-college.ac.uk/career-pathways
QR Code

DCG Success Stories

Discover how our students have achieved success. Their hard work and dedication to learning has enabled them to succeed in rewarding careers or progress onto higher education.

role model

We encourage progress and aspirational outcomes by guiding people onto learning pathways that lead to positive destinations. Our students have gone on to achieve great things since leaving the College. We would like to share some of their inspiring success stories with you.

View Role Models

online application form

Get Started...

Check availibility and book now on this course.

Book Now

Course Information Last Updated On: November 23, 2021 10:11 am