People Skills – Organisational Strategies and Customer Service
Placing an emphasis on the significance of internal customer service, this course will help delegates understand what is needed within their business to engage employees and ensure that they, in turn, can provide high-quality external customer service.
Course Information for Students
Who is this course for?
Placing an emphasis on the significance of internal customer service, this course will help delegates understand what is needed within their business to engage employees and ensure that they, in turn, can provide high-quality external customer service. It has a particular focus on factors such as leadership and alignment.
What will you learn?
• Organisational culture
• Vision, mission and values
• Organisational structure
• Effective leadership
• Employee loyalty
Benefits for the individual
• Recognise the importance of organisational culture
• Understand how to increase employee engagement
• Explore leadership styles and how to use them effectively
Benefits for the organisation
• Become a more customer-focused business
• Make strategic changes to improve the customer experience
• Build better co-operation between departments
How will you learn?
What will you need to bring with you?
How will you be assessed?
Who do you contact for more information?
For more information contact the Roundhouse Thinking team on 01332 836 638 or firstname.lastname@example.org
Course Information for Employers
Information for Employers
DCG Success Stories
Discover how our students have achieved success. Their hard work and dedication to learning has enabled them to succeed in rewarding careers or progress onto higher education.
We encourage progress and aspirational outcomes by guiding people onto learning pathways that lead to positive destinations. Our students have gone on to achieve great things since leaving the College. We would like to share some of their inspiring success stories with you.
Check availibility and book now on this course.
Course Information Last Updated On: November 23, 2021 10:11 am