People Skills – Managing the Performance of a Customer Service Team
How can you transform and enhance the performance of your customer service team? This course will give you fresh ideas, knowledge and skills centred on performance improvement, motivation and managing behaviour.
Course Information for Students
Who is this course for?
How can you transform and enhance the performance of your customer service team? This course will give you fresh ideas, knowledge and skills
centred on performance improvement, motivation and managing behaviour. It will not only enable you to galvanise your team but also help you develop the behaviours required to be a successful manager yourself.
What will you learn?
• Managing performance
• Appraisals and reviews
• Core values and motivation
• Coaching skills
• Giving effective feedback
• Stress and performance
Benefits for the individual
• Improve how you manage the performance of your team
• Improve relationships in the workplace
• Build a better rapport with your team
Benefits for the organisation
• Sharper focus on customer service performance
• More confident and competent managers
• Increased competitiveness for your business
How will you learn?
What will you need to bring with you?
How will you be assessed?
Who do you contact for more information?
For more information contact the Roundhouse Thinking team on 01332 836 638 or email@example.com
Course Information for Employers
Information for Employers
DCG Success Stories
Discover how our students have achieved success. Their hard work and dedication to learning has enabled them to succeed in rewarding careers or progress onto higher education.
We encourage progress and aspirational outcomes by guiding people onto learning pathways that lead to positive destinations. Our students have gone on to achieve great things since leaving the College. We would like to share some of their inspiring success stories with you.
Check availibility and book now on this course.
Course Information Last Updated On: November 23, 2021 10:12 am