Skip to main content

People Skills – Managing the Performance of a Customer Service Team

How can you transform and enhance the performance of your customer service team? This course will give you fresh ideas, knowledge and skills centred on performance improvement, motivation and managing behaviour.

Book Now

Course Summary

Subject Area: Business, Leadership and Management
Adult and Community
Location: Ilkeston
Full Time or Part Time: PT
Level: 2
Number Of Years:
Interview Required?: N
Weeks:
Hours:
Start: Flexible
Days/Times:
Tuition: £350
Ilkeston

Apply now at: https://www.derby-college.ac.uk/course/people-skills-managing-the-performance-of-a-customer-service-team
QR Code

Course Information for Students

How can you transform and enhance the performance of your customer service team? This course will give you fresh ideas, knowledge and skills
centred on performance improvement, motivation and managing behaviour. It will not only enable you to galvanise your team but also help you develop the behaviours required to be a successful manager yourself.

• Managing performance

• Delegating

• Appraisals and reviews

• Core values and motivation

• Coaching skills

• Giving effective feedback

• Stress and performance

Benefits for the individual

• Improve how you manage the performance of your team

• Improve relationships in the workplace

• Build a better rapport with your team

Benefits for the organisation 

• Sharper focus on customer service performance

• More confident and competent managers

• Increased competitiveness for your business

For more information contact the Roundhouse Thinking team on 01332 836 638 or enquiries@roundhousethinking.co.uk

Course Information for Employers

If you are an employer and would like to know more about the apprenticeships and professional training we deliver or how you can get involved in co-creating and co-delivering curriculum, please contact us via email on businessenquiries@derby-college.ac.uk, call us on 01332 387 421 or visit our employer pages here.

Career Information

Sorry - no lmi data
More Careers Information at: https://www.derby-college.ac.uk/career-pathways
QR Code

DCG Success Stories

Discover how our students have achieved success. Their hard work and dedication to learning has enabled them to succeed in rewarding careers or progress onto higher education.

role model

We encourage progress and aspirational outcomes by guiding people onto learning pathways that lead to positive destinations. Our students have gone on to achieve great things since leaving the College. We would like to share some of their inspiring success stories with you.

View Role Models

online application form

Get Started...

Check availibility and book now on this course.

Book Now

Course Information Last Updated On: November 23, 2021 10:12 am