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People Skills – Effective Communication

Effective communication is the bond which holds organisations and relationships together.  This course gives delegates the opportunity to think about and recognise their preferred communication style and the impact it has.

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Course Summary

Subject Area: Business, Leadership and Management
Adult and Community
Location: Ilkeston
Full Time or Part Time: PT
Level: 2
Number Of Years: 1
Interview Required?: N
Weeks: 1
Hours: 7.00
Start: Flexible
Days/Times:
Tuition: £350
Ilkeston

Apply now at: https://www.derby-college.ac.uk/course/people-skills-effective-communication
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Course Information for Students

Effective communication is the bond which holds organisations and relationships together.  This course gives delegates the opportunity to think about and recognise their preferred communication style and the impact it has. It also demonstrates how they can adapt their approach to ensure positive outcomes when communicating with others who may have a different preferred style. 

Through discussion, group activities and personal reflection, we will establish what helps and what hinders effective communication.  We also identify what personal actions delegates can take to ensure they get their messages across clearly, develop rapport and build relationships face-to-face, by telephone or by email.

The course is aimed at leaders, managers and professionals wanting to enhance their communication skills at work to ensure they deliver results.

  • Communication barriers
  • Sender and receiver: what’s going on inside?
  • Communication styles
  • Ensuring understanding
  • Assertive communication and behaviour
  • Presenting a positive image – face-to-face, by phone and by email
  • Action planning

Benefits for the individual

  • Increased understanding of your own communication style and how to adapt to develop rapport with others
  • Greater awareness of impressions and how to ensure they are positive
  • Increased confidence in communicating assertively

Benefits for the organisation

  • Clarity of purpose and process within the organisation
  • More cohesive teams
  • Improved customer relations
  • Motivation and Delegation

For more information contact the Roundhouse Thinking team on 01332 836 638 or enquiries@roundhousethinking.co.uk

Course Information for Employers

If you are an employer and would like to know more about the apprenticeships and professional training we deliver or how you can get involved in co-creating and co-delivering curriculum, please contact us via email on businessenquiries@derby-college.ac.uk, call us on 01332 387 421 or visit our employer pages here.

Career Information

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More Careers Information at: https://www.derby-college.ac.uk/career-pathways
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Course Information Last Updated On: November 25, 2021 10:07 am