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People Skills – Dynamic Customer Service

Focusing on communication and relationship building, this course will help you identify measures that can make a big difference to your interaction with customers and provide you with the knowledge and skills to deliver a gold standard level of service.

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Course Summary

Subject Area: Business, Leadership and Management
Adult and Community
Location: Ilkeston
Full Time or Part Time: PT
Level: 2
Number Of Years:
Interview Required?: N
Weeks:
Hours:
Start: Flexible
Days/Times:
Tuition: £350
Ilkeston

Apply now at: https://www.derby-college.ac.uk/course/people-skills-dynamic-customer-service
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Course Information for Students

Focusing on communication and relationship building, this course will help you identify measures that can make a big difference to your interaction with customers and provide you with the knowledge and skills to deliver a gold standard level of service.

• Understanding and exceeding customer expectations

• Providing exceptional customer service

• Building trust and rapport

• Listening and communication skills

• Relationship building

• Internal and external customer service

• Transactional analysis

Benefits for the individual

• Understand the other person’s point of view

• Recognise how effective communication builds better relationships

• Understand the power of active listening and responding skills

• Use positive language

• Manage relationships effectively

• Improve customer experiences

Benefits for the organisation

• Become recognised as a high-quality organisation that exceeds customers’ expectations

• Differentiate your organisation from competitors

• Build co-operation between departments

• Reduce customer complaint levels

• Create customer loyalty

For more information contact the Roundhouse Thinking team on 01332 836 638 or enquiries@roundhousethinking.co.uk

Course Information for Employers

If you are an employer and would like to know more about the apprenticeships and professional training we deliver or how you can get involved in co-creating and co-delivering curriculum, please contact us via email on businessenquiries@derby-college.ac.uk, call us on 01332 387 421 or visit our employer pages here.

Career Information

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More Careers Information at: https://www.derby-college.ac.uk/career-pathways
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DCG Success Stories

Discover how our students have achieved success. Their hard work and dedication to learning has enabled them to succeed in rewarding careers or progress onto higher education.

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We encourage progress and aspirational outcomes by guiding people onto learning pathways that lead to positive destinations. Our students have gone on to achieve great things since leaving the College. We would like to share some of their inspiring success stories with you.

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Course Information Last Updated On: November 23, 2021 10:10 am