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People Skills – Dealing with Complaints

Gain the knowledge and skills to handle complaints effectively and leave your customers feeling valued.

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Course Summary

Subject Area: Business, Leadership and Management
Adult and Community
Location: Ilkeston
Full Time or Part Time: PT
Level: 2
Number Of Years:
Interview Required?: N
Start: Flexible
Tuition: £350

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Course Information for Students

Gain the knowledge and skills to handle complaints effectively and leave your customers feeling valued. Offering a range of tips and techniques, this course aims to increase your confidence when facing complaints, help you to understand matters from the customer’s point of view and ensure a positive outcome.

• The value of complaints

• Influencing through language

• Listening and being assertive

• Six steps of complaint handling

• Resolving complaints effectively

• Applying skills to written complaints

Benefits for the individual

• Recognise the value of feedback

• Understand why customers become difficult/demanding

• Improve your ability to influence others through understanding and communication

• Ensure a positive outcome

• Improve the way you manage difficult situations

Benefits for the organisation

• Confident and knowledgeable employees

• Effective service recovery

• Reduced costs and increased profits

• Greater customer loyalty and advocacy

For more information contact the Roundhouse Thinking team on 01332 836 638 or

Course Information for Employers

If you are an employer and would like to know more about the apprenticeships and professional training we deliver or how you can get involved in co-creating and co-delivering curriculum, please contact us via email on, call us on 01332 387 421 or visit our employer pages here.

Career Information

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Course Information Last Updated On: November 23, 2021 10:10 am