People Skills – Deaf Awareness Training
Did you know that 1 in 6 people has a hearing loss? This supportive training incorporates a variety of learning activities to equip individuals to work alongside Deaf colleagues and provide a positive experience to Deaf customers.
Course Summary

Course Information for Students
Who is this course for?
Did you know that 1 in 6 people has a hearing loss? This supportive training incorporates a variety of learning activities to equip individuals to work alongside Deaf colleagues and provide a positive experience to Deaf customers.
This is a bespoke training session, where the content and length (minimum 1.5 hours – maximum 6 hours) will be discussed with you and adapted to meet your organisation’s requirements. We can cover topics within the course content at different depths to suit your needs. There is also the opportunity for open questions, advice or signposting on individual situations.
Entry Requirements
What will you learn?
• Range of hearing loss and appropriate terminology
• Clear communication tactics
• Lipreading awareness
• Acoustic awareness
• Aids and equipment used by Deaf people
• Introduction to British Sign Language (BSL) and how it differs from English
• BSL greetings, alphabet and useful phrases
• Deaf culture, community and identity
• Improving access, inclusion and support for customers/employees with different needs
• Producing accessible written information or notes
• Working with interpreters
Benefits for the individual
• Improved confidence in communicating politely with people who are Deaf or hard of hearing
• An appreciation of the barriers Deaf people face and the knowledge to suggest strategies for inclusion
• An awareness of assistive technology and apps
• Opportunity for open questions, advice or signposting on individual situations
Benefits for the organisation
• Promotion of equality and diversity among employees
• Improvements to inclusion and wellbeing of employees who have a hearing loss or who are Deaf
• Wider customer reach
• Positive reputation among the Deaf community
How will you learn?
What will you need to bring with you?
How will you be assessed?
Where next?
• How to Lead in an Inclusive Way
• Inclusive Hiring
Who do you contact for more information?
For more information contact the Roundhouse Thinking team on 01332 836 638 or enquiries@roundhousethinking.co.uk
Course Information for Employers
Information for Employers
Career Information
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Course Information Last Updated On: November 23, 2021 10:07 am