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People Skills – Customer Experience Management

This course will ensure you understand what is important to your customers and help you identify key areas for improvement that will enhance customer experience and ultimately create customer loyalty.

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Course Summary

Subject Area: Business, Leadership and Management
Adult and Community
Location: Ilkeston
Full Time or Part Time: PT
Level: 2
Number Of Years:
Interview Required?: N
Weeks:
Hours:
Start: Flexible
Days/Times:
Tuition: £500
Ilkeston

Apply now at: https://www.derby-college.ac.uk/course/people-skills-customer-experience-management
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Course Information for Students

This course will ensure you understand what is important to your customers and help you identify key areas for improvement that will enhance customer experience and ultimately create customer loyalty. Focusing on internal factors such as strategy and alignment, it will underscore what is needed to become a customer-focused organisation.

• Service as a strategy

• Competitive advantage

• Vision and values

• Employee engagement

• Experience mapping

• Measuring customer loyalty

Benefits for the individual

• Understand why customer experience is key to success

• Recognise the importance of organisational culture

• Develop and implement an improvement plan

• Effectively measure customer experience

Benefits for the organisation

• Differentiate your organisation from competitors

• Increase employee engagement

• Produce better returns on investment

• Create customer loyalty and advocacy

For more information contact the Roundhouse Thinking team on 01332 836 638 or enquiries@roundhousethinking.co.uk

Course Information for Employers

If you are an employer and would like to know more about the apprenticeships and professional training we deliver or how you can get involved in co-creating and co-delivering curriculum, please contact us via email on businessenquiries@derby-college.ac.uk, call us on 01332 387 421 or visit our employer pages here.

Career Information

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More Careers Information at: https://www.derby-college.ac.uk/career-pathways
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DCG Success Stories

Discover how our students have achieved success. Their hard work and dedication to learning has enabled them to succeed in rewarding careers or progress onto higher education.

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We encourage progress and aspirational outcomes by guiding people onto learning pathways that lead to positive destinations. Our students have gone on to achieve great things since leaving the College. We would like to share some of their inspiring success stories with you.

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Course Information Last Updated On: November 23, 2021 10:10 am