People Skills – Customer Experience Management
This course will ensure you understand what is important to your customers and help you identify key areas for improvement that will enhance customer experience and ultimately create customer loyalty.
Course Information for Students
Who is this course for?
This course will ensure you understand what is important to your customers and help you identify key areas for improvement that will enhance customer experience and ultimately create customer loyalty. Focusing on internal factors such as strategy and alignment, it will underscore what is needed to become a customer-focused organisation.
What will you learn?
• Service as a strategy
• Competitive advantage
• Vision and values
• Employee engagement
• Experience mapping
• Measuring customer loyalty
Benefits for the individual
• Understand why customer experience is key to success
• Recognise the importance of organisational culture
• Develop and implement an improvement plan
• Effectively measure customer experience
Benefits for the organisation
• Differentiate your organisation from competitors
• Increase employee engagement
• Produce better returns on investment
• Create customer loyalty and advocacy
How will you learn?
What will you need to bring with you?
How will you be assessed?
Who do you contact for more information?
For more information contact the Roundhouse Thinking team on 01332 836 638 or firstname.lastname@example.org
Course Information for Employers
Information for Employers
DCG Success Stories
Discover how our students have achieved success. Their hard work and dedication to learning has enabled them to succeed in rewarding careers or progress onto higher education.
We encourage progress and aspirational outcomes by guiding people onto learning pathways that lead to positive destinations. Our students have gone on to achieve great things since leaving the College. We would like to share some of their inspiring success stories with you.
Check availibility and book now on this course.
Course Information Last Updated On: November 23, 2021 10:10 am