Derby College Group (DCG) Telephone: 0800 028 0289 https://www.derby-college.ac.uk enquiries@derby-college.ac.uk
0800 028 0289
People Skills – Creating Competitive Advantage
How can customer service be used to deliver competitive advantage? This course helps you answer key questions about the relationship between customer service and profitability.
How can customer service be used to deliver competitive advantage? This course helps you answer key questions about the relationship between customer service and profitability.
Looking in particular at how you can achieve customer retention and long-term loyalty, we explore how your organisation can grow and prosper by adopting a more customer-focused outlook.
Entry Requirements
What will you learn?
How will you learn?
What will you need to bring with you?
How will you be assessed?
Where next?
Who do you contact for more information?
For more information contact the Roundhouse Thinking team on 01332 836 638 or enquiries@roundhousethinking.co.uk
Course Information for Employers
Information for Employers
If you are an employer and would like to know more about the apprenticeships and professional training we deliver or how you can get involved in co-creating and co-delivering curriculum, please contact us via email on businessenquiries@derby-college.ac.uk, call us on 01332 387 421 or visit our employer pages here.
Career Information
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More Careers Information at: https://www.derby-college.ac.uk/career-pathways
DCG Success Stories
Discover how our students have achieved success. Their hard work and dedication to learning has enabled them to succeed in rewarding careers or progress onto higher education.
We encourage progress and aspirational outcomes by guiding people onto learning pathways that lead to positive destinations. Our students have gone on to achieve great things since leaving the College. We would like to share some of their inspiring success stories with you.
