Leadership and Management – Handling Difficult People and Situations
This one-day event is for all those who need to be able to communicate effectively and deal with challenging situations.
Course Information for Students
Who is this course for?
This one-day event is for all those who need to be able to communicate effectively and deal with challenging situations. This is a hands-on workshop that teaches managers how to approach “difficult” people in a professional and confident manner. We will cover tools to help when the communication becomes tough and tips to ensure a positive outcome. Participants will leave the day feeling more confident to broach the conversations that they have been avoiding.
Who should attend?
The workshop is suitable for those working in both public and private sectors and all senior managers, executives and directors who understand the benefits both personally and professionally of developing strategic leadership skills.
What will you learn?
The course covers the following subjects:
- Tools to manage self and negative emotions
- How to build rapport
- Assertiveness skills
- Using effective questions
- Active listening skills
- Tools to de-fuse a situation
How will you learn?
What will you need to bring with you?
How will you be assessed?
Who do you contact for more information?
For more information contact the Roundhouse Thinking team on 01332 836 638 or firstname.lastname@example.org
Course Information for Employers
Information for Employers
DCG Success Stories
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We encourage progress and aspirational outcomes by guiding people onto learning pathways that lead to positive destinations. Our students have gone on to achieve great things since leaving the College. We would like to share some of their inspiring success stories with you.
Check availibility and book now on this course.
Course Information Last Updated On: November 25, 2021 10:07 am