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Leadership and Management – Handling Difficult People and Situations

This one-day event is for all those who need to be able to communicate effectively and deal with challenging situations.

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Course Summary

Subject Area: Business, Leadership and Management
Adult and Community
Location: Ilkeston
Full Time or Part Time: PT
Level: 2
Number Of Years: 1
Interview Required?: N
Weeks: 1
Hours: 7.00
Start: Flexible
Tuition: £350

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Course Information for Students

This one-day event is for all those who need to be able to communicate effectively and deal with challenging situations. This is a hands-on workshop that teaches managers how to approach “difficult” people in a professional and confident manner.  We will cover tools to help when the communication becomes tough and tips to ensure a positive outcome.  Participants will leave the day feeling more confident to broach the conversations that they have been avoiding.

Who should attend?

The workshop is suitable for those working in both public and private sectors and all senior managers, executives and directors who understand the benefits both personally and professionally of developing strategic leadership skills.

The course covers the following subjects:

  • Tools to manage self and negative emotions
  • How to build rapport
  • Assertiveness skills
  • Using effective questions
  • Active listening skills
  • Tools to de-fuse a situation

For more information contact the Roundhouse Thinking team on 01332 836 638 or

Course Information for Employers

If you are an employer and would like to know more about the apprenticeships and professional training we deliver or how you can get involved in co-creating and co-delivering curriculum, please contact us via email on, call us on 01332 387 421 or visit our employer pages here.

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We encourage progress and aspirational outcomes by guiding people onto learning pathways that lead to positive destinations. Our students have gone on to achieve great things since leaving the College. We would like to share some of their inspiring success stories with you.

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Course Information Last Updated On: November 25, 2021 10:07 am