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Diploma in Customer Service Skills for Cabin Crew, Aviation and Airport Industries – Level 2

This course focuses on the development of customer service skills for specific job roles within the travel and tourism sector. Students will research a range of career options while studying for high grade achievement in English and Maths.

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Course Summary

Subject Area: Travel and Tourism
School Leaver - Vocational/Technical
Location: The Roundhouse
Full Time or Part Time: FT
Level: 2
Number Of Years: 1
Interview Required?: Y
The Roundhouse

Apply now at: https://www.derby-college.ac.uk/course/diploma-in-customer-service-skills-for-cabin-crew-aviation-and-airport-industries-level-2
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Course Information for Students

Candidates should apply for this course if they have a desire to work in a customer focussed job role within the travel and tourism sector. While the key focus of the course will be on the customer services skills for this sector, these skills are widely transferable and are required in a broad range of industry sectors.

The course will have a mixture of role play, theory and workplace activities for which students are expected to show commitment, reliability and a ‘can do’ approach, while often facing new environments or responsibilities.

Students will need to understand the importance of improving their English and Maths GCSE grades. This is essential for their onward progression to higher level courses and to enhance their CV.

This course is tailored for students who have the majority of GCSEs at grade 3 and who require English and Maths GCSE resits.

Candidates will need to be people-oriented and display professionalism in their behaviours at all times.

As work experience plays a large part in this course, candidates should be aware that some travel may be required and that early mornings, evenings or weekends may form part of their placements.

Units include:

  • The Travel and Tourism Sector
  • Aviation and Airports
  • Skills for Cabin Crew
  • Careers and Work Placement

Additional subjects and activities, such as GCSEs in English and Maths, work experience and tutorials, will also be part of the timetable.

This course will be delivered at the Roundhouse Campus. Learners should expect to be on-site for 3-4 days per week for face-to-face delivery.

It is expected that students will prioritise their time during the rest of the week for assessments, revision and research.

Work placements may be offered as block weeks, specified days or event-specific dates.

All students are expected to wear a blue blazer/tailored jacket and white collared shirt while attending lessons. They should also have smart shoes and matching tailored skirt or trousers for work placements, interviews and visits.

Students may be able to secure financial support towards the cost of the uniform.

It is advisable that students have their own laptop to aid them with their studies throughout the year.

There will also be a nominal charge for selected trips and visits. In previous years students have travelled to London to visit attractions, airports and events. They have also been to local visitor attractions and tourist destinations, conferences at the N.E.C and Derby Arena, and local and regional mass passenger transport hubs.

Assessments will be carried out using a variety of methods including role play, presentations and activities.

Students will need to have good time management and organisation skills in order to meet the ongoing assessment deadlines successfully.

English and Maths are assessed through a series of national exams held in May/June.

Further Study

This course is designed for students to progress to the Level 3 Extended Diploma in Travel and Tourism. To do so, students will need to be successful in at least one of their GCSE resits, have excellent attendance and demonstrate strong time management skills.

Careers

You could consider a wide range of roles within the travel and tourism sector but the transferable customer service skills you will develop are relevant to a broad range of industry sectors and job roles.

For more information contact rhiannon.kelly@derby-college.ac.uk / enquiries@derby-college.ac.uk or call us on 0800 0280289

Course Information for Employers

If you are an employer and would like to know more about the apprenticeships and professional training we deliver or how you can get involved in co-creating and co-delivering the curriculum, please contact us via email on businessenquiries@derby-college.ac.uk, call us on 01332 387 421 or visit our employer pages here.

Career Information

This course could lead to one of these careers...

Travel Agents

£18555

Travel Agents

Travel Agency Managers and Proprietors

£25834

Travel Agency Managers and Proprietors

Other Leisure and Travel Service Occupations

£15912

Other Leisure and Travel Service Occupations

Rail Travel Assistants

£28028

Rail Travel Assistants

Air Travel Assistants

£24292

Air Travel Assistants

Collector Salespersons and Credit Agents

£20637

Collector Salespersons and Credit Agents

Other Sales Related Occupations

£19413

Other Sales Related Occupations

Business Sales Executives

£32539

Business Sales Executives

Roundspersons and Van Salespersons

£17490

Roundspersons and Van Salespersons

Journalists, Newspaper and Periodical Editors

£27377

Journalists, Newspaper and Periodical Editors

Marketing Associate Professionals

£23976

Marketing Associate Professionals

Other Elementary Security Occupations

£19593

Other Elementary Security Occupations

Other Managers and Proprietors in Other Services

£34070

Other Managers and Proprietors in Other Services

Receptionists

£14390

Receptionists

Conference and Exhibition Managers and Organisers

£21591

Conference and Exhibition Managers and Organisers

Sports and Leisure Assistants

£10316

Sports and Leisure Assistants

Catering and Bar Managers

£18122

Catering and Bar Managers

Waiters and Waitresses

£5951

Waiters and Waitresses

Aircraft Pilots and Flight Engineers

£86975

Aircraft Pilots and Flight Engineers

Air Traffic Controllers

£109266

Air Traffic Controllers

Leisure and Theme Park Attendants

£7411

Leisure and Theme Park Attendants

Other Customer Service Occupations

£16566

Other Customer Service Occupations

Call and Contact Centre Occupations

£17372

Call and Contact Centre Occupations

Retail Cashiers and Check-out Operators

£10674

Retail Cashiers and Check-out Operators

Air Transport Operatives

£33085

Air Transport Operatives

Managers and Directors in Transport and Distribution

£34261

Managers and Directors in Transport and Distribution

Transport and Distribution Clerks and Assistants

£24821

Transport and Distribution Clerks and Assistants

Bus and Coach Drivers

£22248

Bus and Coach Drivers

Train and Tram Drivers

£28855

Train and Tram Drivers

Hotel and Accommodation Managers and Proprietors

£24673

Hotel and Accommodation Managers and Proprietors

Cleaners and Domestics

£7904

Cleaners and Domestics

Bar Staff

£6784

Bar Staff

Kitchen and Catering Assistants

£8455

Kitchen and Catering Assistants

More Careers Information at: https://www.derby-college.ac.uk/career-pathways
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Course Information Last Updated On: October 24, 2022 12:23 pm