Certificate in Principles of Customer Service Level 2
This qualification is ideal for anyone who is currently working in a customer facing role, or anyone who is looking to secure a job where the role involves customer service knowledge as a key component.
Course Summary

Course Information for Students
Who is this course for?
This qualification is ideal for anyone who is currently working in a customer facing role, or anyone who is looking to secure a job where the role involves customer service knowledge as a key component.
Entry Requirements
You need a good understanding of both written and spoken English and some IT knowledge.
What will you learn?
This course is split into seven manageable units:
Unit 1: Principles of customer service and delivery
Unit 2: Understand customers
Unit 3: Understand employer organisations
Unit 4: Understand how to communicate with customers
Unit 5: Understand how to handle customer information
Unit 6: Understand how to resolve problems and deliver
customer service to challenging customers
Unit 7: Understand how to develop customer relationships
How will you learn?
This course will be delivered online.
What will you need to bring with you?
There are no additional costs.
Access to IT equipment and the Internet is required.
How will you be assessed?
Studying via distance learning means you can choose when and where you study.
You will be assessed via an eplatform with 1-1 coach/tutor support
On completion of your studies, a portfolio of evidence is submitted.
Where next?
Further Study
You could consider further qualifications covering:
- Business Administration Principles
- Team Leading Principles
- NVQ Customer Service
- NVQ Business Administration
Who do you contact for more information?
For more information contact Derby College on 0800 0280289 or enquiries@derby-college.ac.uk
Course Information for Employers
Information for Employers
Career Information
DCG Success Stories
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Course Information Last Updated On: February 9, 2022 4:25 pm