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Certificate in Principles of Customer Service Level 2

This qualification is ideal for anyone who is currently working in a customer facing role, or anyone who is looking to secure a job where the role involves customer service knowledge as a key component.

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Course Summary

Subject Area: Retail
Adult and Community
Location: Distance Learning
Full Time or Part Time: PT
Level: 2
Number Of Years: 1
Interview Required?: Y
Weeks: 12
Hours: 1.00
Start: Flexible
Tuition: £724
Distance Learning

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Course Information for Students

This qualification is ideal for anyone who is currently working in a customer facing role, or anyone who is looking to secure a job where the role involves customer service knowledge as a key component.

You need a good understanding of both written and spoken English and some IT knowledge.

This course is split into seven manageable units:

Unit 1: Principles of customer service and delivery

Unit 2: Understand customers

Unit 3: Understand employer organisations

Unit 4: Understand how to communicate with customers

Unit 5: Understand how to handle customer information

Unit 6: Understand how to resolve problems and deliver

customer service to challenging customers

Unit 7: Understand how to develop customer relationships

This course will be delivered online.

There are no additional costs.

Access to IT equipment and the Internet is required.

Studying via distance learning means you can choose when and where you study.

You will be assessed via an eplatform with 1-1 coach/tutor support 

On completion of your studies, a portfolio of evidence is submitted.

Further Study

You could consider further qualifications covering:

  • Business Administration Principles
  • Team Leading Principles
  • NVQ Customer Service
  • NVQ Business Administration

For more information contact Derby College on 0800 0280289 or

Course Information for Employers

If you are an employer and would like to know more about the apprenticeships and professional training we deliver or how you can get involved in co-creating and co-delivering curriculum, please contact us via email on, call us on 01332 387 421 or visit our employer pages here.

Career Information

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We encourage progress and aspirational outcomes by guiding people onto learning pathways that lead to positive destinations. Our students have gone on to achieve great things since leaving the College. We would like to share some of their inspiring success stories with you.

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Course Information Last Updated On: February 9, 2022 4:25 pm