Certificate in Principles of Customer Service Level 2

This qualification is ideal for anyone who is currently working in a customer facing role, or anyone who is looking to secure a job where the role involves customer service knowledge as a key component.

You need a good understanding of both written and spoken English and some IT knowledge.

This course is split into seven manageable units:

Unit 1: Principles of customer service and delivery

Unit 2: Understand customers

Unit 3: Understand employer organisations

Unit 4: Understand how to communicate with customers

Unit 5: Understand how to handle customer information

Unit 6: Understand how to resolve problems and deliver

customer service to challenging customers

Unit 7: Understand how to develop customer relationships

This course will be delivered online.

There are no additional costs.

Access to IT equipment and the Internet is required.

Studying via distance learning means you can choose when and where you study.

You will be assessed via an eplatform with 1-1 coach/tutor support 

On completion of your studies, a portfolio of evidence is submitted.

Further Study

You could consider further qualifications covering:

• Business Administration Principles
• Team Leading Principles
• NVQ Customer Service
• NVQ Business Administration

For more information contact Derby College on 0800 0280289 or enquiries@derby-college.ac.uk