Certificate in Customer Service Principles – Level 2
This accredited qualification is suitable for learners wishing to improve their knowledge of the importance of customer service
Course Information for Students
Who is this course for?
This accredited qualification is suitable for learners wishing to improve their knowledge of the importance of customer service, including how to satisfy customers’ expectations. It is designed for learners who deal with customers on a daily basis as part of their job role and is applicable to a variety of work environments.
Customer service may be internal or external to your organisation and may include your communications with colleagues, managers, other departments’ staff and suppliers as well as members of the public.
You need a good level of English.
What will you learn?
- Delivery of Effective Customer Service
- Supporting the Customer Service Environment
How will you learn?
This course will be delivered online.
What will you need to bring with you?
You need access to a laptop.
How will you be assessed?
You can be assessed in the workplace or online via email by an assessor who is assigned to you. You will be assessed by answering written questions in a workbook.
You could consider the:
- NVQ Certificate Customer Service Level 2
- Diploma Retail Skills Level 2
- Diploma Retail Sales Professional Level 3
- Diploma Retail Management Level 3
Who do you contact for more information?
For more information contact Derby College on 0800 0280289 or firstname.lastname@example.org
Course Information for Employers
Information for Employers
This course could lead to one of these careers...
Customer Service Occupations n.e.c.
Customer Service Managers and Supervisors
Call and Contact Centre Occupations
Retail Cashiers and Check-out Operators
Public Services Associate Professionals
Sales and Retail Assistants
DCG Success Stories
Discover how our students have achieved success. Their hard work and dedication to learning has enabled them to succeed in rewarding careers or progress onto higher education.
We encourage progress and aspirational outcomes by guiding people onto learning pathways that lead to positive destinations. Our students have gone on to achieve great things since leaving the College. We would like to share some of their inspiring success stories with you.
Use our online application form to apply for this course.
Course Information Last Updated On: February 15, 2022 5:28 pm