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People Skills - Creating Competitive Advantage More Information »

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Location: Broomfield Hall

Weeks: 1

Hours: 7.00

Interview: N

Course Summary

How can customer service be used to deliver competitive advantage? This course helps you answer key questions about the relationship between customer service and profitability.
 
Looking in particular at how you can achieve customer retention and long-term loyalty, we explore how your organisation can grow and prosper by adopting a more customer-focused outlook.

Please Note: This course is run by Roundhouse Thinking. Visit the Roundhouse Thinking website for further information

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* Tuition - This figure is the fee to be paid if you are not entitled to any concessions.
*** Co-Tuition - This figure is the fee to be paid if you are entitled to any partial concessions.

This course is run at the Broomfield Hall Campus

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