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People Skills - The Characteristics of Customer ServiceMore Information »

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Location: Broomfield Hall

Weeks: 1

Hours: 7.00

Interview: N

Course Summary

Designed to help you understand the key aspects of customer service, this course focuses on the importance of positive relationships with customers.
We will help you explore the way customers think about the levels of service quality they receive and the impact that has on their loyalty to your organisation. We also place emphasis on the vital role which customer service plays in overall business success.

Please Note: This course is run by Roundhouse Thinking. Visit the Roundhouse Thinking website for further information

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* Tuition - This figure is the fee to be paid if you are not entitled to any concessions.
*** Co-Tuition - This figure is the fee to be paid if you are entitled to any partial concessions.

This course is run at the Broomfield Hall Campus

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