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People Skills - Customer Experience Management More Information »

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Location: Broomfield Hall

Weeks: 1

Hours: 7.00

Interview: N

Course Summary

This course will ensure you understand what is important to your customers and help you identify key areas for improvement that will enhance customer experience and ultimately create customer loyalty. Focusing on internal factors such as strategy and alignment, it will underscore what is needed to become a customer-focused organisation.

Please Note: This course is run by Roundhouse Thinking. Visit the Roundhouse Thinking website for further information

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* Tuition - This figure is the fee to be paid if you are not entitled to any concessions.
*** Co-Tuition - This figure is the fee to be paid if you are entitled to any partial concessions.

This course is run at the Broomfield Hall Campus

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