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Leadership and Management - Managing Difficult People More Information »

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Location: Broomfield Hall

Weeks: 1

Hours: 7.00

Interview: N

Course Summary

Difficult people can sap your energy, cause disruption, unsettle
colleagues, use up your time and affect your team’s performance.
Of course, it’s actually the behaviour we find challenging, not the whole person. What’s worse, we often respond with behaviour that they find challenging, creating an ever-increasing circle of frustration.
This course highlights strategies for dealing with difficult behaviour and the appropriate responses that can have real impact on your team’s productivity. Problems are recognised and nipped in the bud before they become troublesome, individuals learn to modify their behaviour and the work environment becomes a happier place for everyone.

Please Note: This course is run by Roundhouse Thinking. Visit the Roundhouse Thinking website for further information

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* Tuition - This figure is the fee to be paid if you are not entitled to any concessions.
*** Co-Tuition - This figure is the fee to be paid if you are entitled to any partial concessions.

This course is run at the Broomfield Hall Campus

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