« Go Back

Leadership and Management - Managing Difficult Situations and PeopleMore Information »

Course Image


Location: Broomfield Hall

Weeks: 1

Hours: 7.00

Interview: N

Course Summary

In an increasingly demanding and competitive world, the ability to deal
with ‘difficult’ people successfully is essential. This hands-on workshop
focuses on how to approach challenging people in a professional and confident manner. It provides essential knowledge for managers and supervisors who are handling staff performance issues and for customer contact personnel working in a pressured environment.
 
We cover tools and techniques to help ensure a positive outcome when the communication becomes tough. Delegates will leave the day feeling more confident to broach the conversations they previously may have avoided.

Please Note: This course is run by Roundhouse Thinking. Visit the Roundhouse Thinking website for further information

Did you find the course information on this page useful?

 

* Tuition - This figure is the fee to be paid if you are not entitled to any concessions.
*** Co-Tuition - This figure is the fee to be paid if you are entitled to any partial concessions.

This course is run at the Broomfield Hall Campus

broomfiled hall campus

About Broomfield Hall »

Go to top