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Leadership and Management - Managing Difficult Situations and PeopleMore Information »

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Location: Broomfield Hall

Weeks: 1

Hours: 7.00

Interview: N

Course Summary

In an increasingly demanding and competitive world, the ability to deal
with ‘difficult’ people successfully is essential. This hands-on workshop
focuses on how to approach challenging people in a professional and confident manner. It provides essential knowledge for managers and supervisors who are handling staff performance issues and for customer contact personnel working in a pressured environment.
We cover tools and techniques to help ensure a positive outcome when the communication becomes tough. Delegates will leave the day feeling more confident to broach the conversations they previously may have avoided.

Please Note: This course is run by Roundhouse Thinking. Visit the Roundhouse Thinking website for further information

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* Tuition - This figure is the fee to be paid if you are not entitled to any concessions.
*** Co-Tuition - This figure is the fee to be paid if you are entitled to any partial concessions.

This course is run at the Broomfield Hall Campus

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