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Location: Broomfield Hall
Start: Roll On Roll Off - Contact Us
Days / Times: Contact Us
Tuition (£): 325.00*
This course aims to help you understand what is important to your customers and helps you identify key areas for improvement that will improve customer experience and ultimately create customer loyalty. Focusing on internal factors such as strategy and alignment, it will provide you with the knowledge of what is needed to become a customer-focused organisation.
This course is designed for customer service/experience managers and supervisors, senior managers/directors and anyone who has the responsibility and the authority to make changes within the organisation in order to improve the customer experience.
Service as a strategy
Vision and values
Measuring customer loyalty
How will I be assessed?
Benefits for the individual
Understand why customer experience is key to success
Recognise the importance of organisational culture
Develop and implement an improvement plan
Effectively measure customer experience
Are there any additional costs or specialist equipment required?
Benefits for the organisation
Differentiate your organisation from competitors
Increase employee engagement
Produce better ROI/ROCE/EBIDAT
Create customer loyalty and advocacy
What can I do after this course?
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* Tuition - This figure is the fee to be paid if you are not entitled to any concessions.
*** Co-Tuition - This figure is the fee to be paid if you are entitled to any partial concessions.