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People Skills - Delivering Exceptional Customer ServiceApply Now »

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Level:

Location: Broomfield Hall

Years: 1

Weeks: 1

Hours: 7.00

Start: Roll On Roll Off - Contact Us

Days / Times: Contact Us

Tuition (£): 325.00*

Interview: N

Course Summary

This course will help you identify ways that can make a difference to customer service within your organisation.  Focusing on communication and relationship building, it will provide you with the knowledge and skills to deliver an exceptional level of customer service.

Entry requirements

This course is designed for anyone working in a customer service role, who interacts with external customers and who wants to build better relationships with internal customers.

Course Content

  • Understanding and exceeding customer expectations
  • Providing exceptional customer service
  • Building trust and rapport
  • Listening and communication skills
  • Relationship building
  • Internal and external customer service
  • Transactional analysis

How will I be assessed?

Benefits for the individual

  • Understand the other person’s point of view
  • Recognise how effective communication builds better relationships
  • Understand the power of active listening and responding skills
  • Use of positive language
  • Effectively manage relationships
  • Improve customer experiences

Are there any additional costs or specialist equipment required?

Benefits for the organisation

  • Be recognised as a high-quality organisation that exceeds customers’ expectations
  • Differentiate your organisation from competitors
  • Build co-operation between departments
  • Reduce customer complaint levels
  • Create customer loyalty

What can I do after this course?

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* Tuition - This figure is the fee to be paid if you are not entitled to any concessions.
*** Co-Tuition - This figure is the fee to be paid if you are entitled to any partial concessions.

This course is run at the Broomfield Hall Campus

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