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People Skills - Delivering Exceptional Customer ServiceApply Now »
Location: Broomfield Hall
Start: Roll On Roll Off - Contact Us
Days / Times: Contact Us
Tuition (£): 325.00*
This course will help you identify ways that can make a difference to customer service within your organisation. Focusing on communication and relationship building, it will provide you with the knowledge and skills to deliver an exceptional level of customer service.
This course is designed for anyone working in a customer service role, who interacts with external customers and who wants to build better relationships with internal customers.
Understanding and exceeding customer expectations
Providing exceptional customer service
Building trust and rapport
Listening and communication skills
Internal and external customer service
How will I be assessed?
Benefits for the individual
Understand the other person’s point of view
Recognise how effective communication builds better relationships
Understand the power of active listening and responding skills
Use of positive language
Effectively manage relationships
Improve customer experiences
Are there any additional costs or specialist equipment required?
Benefits for the organisation
Be recognised as a high-quality organisation that exceeds customers’ expectations
Differentiate your organisation from competitors
Build co-operation between departments
Reduce customer complaint levels
Create customer loyalty
What can I do after this course?
Did you find the course information on this page useful?
* Tuition - This figure is the fee to be paid if you are not entitled to any concessions.
*** Co-Tuition - This figure is the fee to be paid if you are entitled to any partial concessions.