This accredited qualification is suitable for learners wishing to improve their knowledge of the importance of customer service, including how to satisfy customers’ expectations. It is designed for learners who deal with customers on a daily basis as part of their job role and is applicable to a variety of work environments.
There are no entry requirements to access this programme, other than you must be working in a role where you have responsibility for day-to-day customer service tasks with internal or external customers.
Unit 1: Delivery of effective customer service
Unit 2: Supporting the customer service environment
You will be assessed through a portfolio of evidence which is put together during the course and demonstrates that you have met the required assessment criteria. The portfolio of evidence is in the form of a workbook that may be paper-based or online to suit you.