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Diploma in Team Leading - Level 2Apply Now »

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Level: 2

Location: Workplace

Years: 1

Weeks: 52

Hours: 1.00

Start: Roll On Roll Off - Contact Us

Days / Times: Contact Us

Tuition (£): 1987.00*

Interview: Y

Course Summary

This qualification is ideal for a team leader who is in an integral role in supporting organisational objectives through a wide range of functions, including: monitoring work, giving feedback, briefing teams, supporting team members, resolving problems, supplies, project management and delivering and improving customer service. It will give a learner the opportunity to develop the core competences needed by a team leaders in today’s dynamic world of business.

Entry requirements

There are no entry requirements to access this program other than you must be employed in a role with leadership responsibilities.

Course Content

Mandatory Units

  • Manage Personal Performance and Development
  • Communicate Work-Related Information
  • Lead and Manage a Team
  • Principles of Team Leading
  • Understand Business

Optional Units Group B

  • Develop working relationships with colleagues                                 
  • Contribute to meetings in a business environment                                         
  • Principles of equality and diversity in the workplace                                       
  • Promote equality, diversity and inclusion in the workplace                                          
  • Manage team performance                                       
  • Manage individuals’ performance                                           
  • Chair and lead meetings                                              
  • Encourage innovation                                   
  • Manage conflict within a team                                  
  • Procure products and/or services                                            
  • Collaborate with other departments                                      
  • Participate in a project                              

Optional Units Group C

  • Health and safety procedures in the workplace                
  • Store and retrieve information                 
  • Handle mail                       
  • Employee rights and responsibilities                      
  • Deliver customer service                             
  • Understand customers                
  • Resolve customer service problems                       
  • Negotiate in a business environment                    
  • Develop a presentation               
  • Deliver a presentation                  
  • Resolve customers’ complaints

How will I be assessed?

You will be assessed in the work place by an assessor who is assigned to you. A variety of assessment styles will be used including written questions, observations and professional discussion, work products and witness testimony.

Are there any additional costs or specialist equipment required?

No extra costs

What can I do after this course?

  • Diploma Retail Management Level 3
  • BTEC Advanced Apprenticeship Retail Management Careers
  • First Line Management

Did you find the course information on this page useful?


* Tuition - This figure is the fee to be paid if you are not entitled to any concessions.
*** Co-Tuition - This figure is the fee to be paid if you are entitled to any partial concessions.

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