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HABC Certificate in Customer Service Knowledge - Level 2Apply Now »

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Level: 2

Location: Workplace

Years: 1

Weeks: 16

Hours: 1.00

Start: Roll On Roll Off - Contact Us

Days / Times: Contact Us

Tuition (£): 724.00*

Interview: Y

Course Summary

This accredited qualification is suitable for learners wishing to improve their knowledge of the importance of customer service including how to satisfy customers’ expectations. It is designed for learners who deal with customers on a daily basis as part of their job role and is applicable to a variety of work environments. Whether it is internal or external to your organisation and may include colleagues, managers, other department’s staff and suppliers as well as members of the public.

Entry requirements

There are no entry requirements to access this program other than you must be employed or volunteering in a role where you deal directly with the delivery of customer service to internal or external customers.

Course Content

Mandatory Units

  • Delivery of Effective Customer Service
  • Supporting the customer service environment

How will I be assessed?

You can be assessed in the work place or online via email by an assessor who is assigned to you. You will be assessed by answering written questions in a workbook.

Are there any additional costs or specialist equipment required?

No extra costs

What can I do after this course?


  • NVQ Certificate Customer Service Level 2
  • Diploma Retail Skills Level 2
  • Diploma Retail Sales Professional Level 3
  • Diploma Retail Management Level 3
  • Customer Service advisor
  • Call Centre Operative

Did you find the course information on this page useful?


* Tuition - This figure is the fee to be paid if you are not entitled to any concessions.
*** Co-Tuition - This figure is the fee to be paid if you are entitled to any partial concessions.

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