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HABC Certificate in Customer Service Knowledge - Level 2Apply Now »
Start: Roll On Roll Off - Contact Us
Days / Times: Contact Us
Tuition (£): 724.00*
This accredited qualification is suitable for learners wishing to improve their knowledge of the importance of customer service including how to satisfy customers’ expectations. It is designed for learners who deal with customers on a daily basis as part of their job role and is applicable to a variety of work environments. Whether it is internal or external to your organisation and may include colleagues, managers, other department’s staff and suppliers as well as members of the public.
There are no entry requirements to access this program other than you must be employed or volunteering in a role where you deal directly with the delivery of customer service to internal or external customers.
Delivery of Effective Customer Service
Supporting the customer service environment
How will I be assessed?
You can be assessed in the work place or online via email by an assessor who is assigned to you. You will be assessed by answering written questions in a workbook.
Are there any additional costs or specialist equipment required?
No extra costs
What can I do after this course?
NVQ Certificate Customer Service Level 2
Diploma Retail Skills Level 2
Diploma Retail Sales Professional Level 3
Diploma Retail Management Level 3
Customer Service advisor
Call Centre Operative
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* Tuition - This figure is the fee to be paid if you are not entitled to any concessions.
*** Co-Tuition - This figure is the fee to be paid if you are entitled to any partial concessions.