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Apprenticeship - Hospitality Supervisor - Level 3Apply Now »

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Level: 3

Location: Workplace

Years: 2

Interview: Y

Course Summary

Hospitality supervisors work across a wide variety of businesses including bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers. They provide vital support to management teams and are capable of independently supervising hospitality services and running shifts.

They typically work under pressure delivering fantastic customer service. Motivating a team is essential to their role. The majority of supervisors’ skills and knowledge are the same but supervisors may specialise in specific functions or work across a variety of functions which reflect the multi-functional nature of the industry.

Entry requirements

Entry requirements are to be decided by the employer at the start of the apprenticeship but it is expected that the individual will have worked operationally in the industry before embarking on this apprenticeship standard.

Course Content

You need to demonstrate knowledge and skills in four main areas:

  • Business
  • People
  • Customers
  • Leadership

Hospitality Supervisors then select one of the following options as their specialist function:

  • Food and Beverage Supervisor
  • Bar Supervisor
  • Housekeeping Supervisor
  • Concierge Supervisor
  • Front Office Supervisor
  • Events Supervisor
  • Hospitality Outlet Supervisor

How will I be assessed?

You will be supported and assessed to prepare for an end point assessment at the end of your course. This will consist of the following:

  • 120-minute on demand test
  • Four-hour practical observation
  • Business Project with 30-minute formal presentation

Followed by:

  • 90-minute professional discussion

The first three activities can be completed in any order.

All assessment activities must be completed within two months.

Are there any additional costs or specialist equipment required?

Your employer will need to provide you with any Personal Protective Equipment required legally and to help you to undertake your role safely.

What can I do after this course?

Further Study

On completion of this apprenticeship, you could move on to a higher-level apprenticeship within hospitality.


Progression from this apprenticeship could be into a hospitality management position.

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