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Higher Apprenticeship - Retail Manager (Standard) - Level 4Apply Now »

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Level: 4

Location: Workplace

Years: 2

Interview: Y

Course Summary

Retail managers are responsible for delivering sales targets and a positive experience to customers that will encourage repeat custom and loyalty to the brand / business. It is a diverse role that includes leading and developing a team to achieve business objectives and working with a wide range of people, which requires excellent communication skills.

Maximising income and minimising wastage are essential to the job and therefore individuals must develop a sound understanding of business and people management principles to support the achievement of the vision and objectives of the business.

Retail managers champion the way for personal development, training and continuous improvement, encouraging their team to develop their own skills and abilities to enhance business performance and productivity.

Entry requirements

You are required to be in a role suitable to undertake this qualification.

Course Content

  • Customer
  • Business
  • Finance
  • Leadership
  • Marketing
  • Communications
  • Sales and Promotion
  • Product and Service
  • Brand Reputation
  • Merchandising
  • Stock
  • Technology
  • Developing Self and Others
  • Team Performance
  • Legal and Governance
  • Diversity

How will I be assessed?

You will be assessed via assessment visits as you work towards understanding all knowledge and behaviours required to complete the end- point assessment. This involves a:

  • Two-hour written exam
  • Retail Business Project
  • Professional Discussion - one-hour structured meeting.

Are there any additional costs or specialist equipment required?

You will need to have protective equipment to undertake your role legally and safely.

What can I do after this course?

You can progress to a Level 5 Management or Customer Service qualification.

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