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Apprenticeship - Retail Team Leader (standard) - Level 3Apply Now »

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Level: 3

Location: Workplace

Years: 2

Interview: Y

Course Summary

Retail team leaders provide critical support to managers, delivering exceptional service and a positive experience to customers. They may have to deputise for managers in their absence. 

The role is dynamic and in one day can involve a variety of different functions.  Most significantly, retail team leaders guide and co-ordinate the work of the team to complete tasks and to identify and explore opportunities that drive sales. They also ensure team members maintain business standards in relation to merchandising, service and promotional activities, in line with procedures. 

Entry requirements

It is expected that you would have worked within an operational role in the industry to start on this qualification.

Course Content

  • Customer
  • Business
  • Finance
  • Leadership
  • Marketing
  • Communications
  • Sales and Promotion
  • Product and Service
  • Merchandising
  • Stock
  • Technology
  • Developing Self and Others
  • Team Performance
  • Legal and Governance
  • Diversity

How will I be assessed?

You will be assessed via observation, witness testimonies, personal reports and work products:

  • 60 minute on-demand test
  • Retail business project
  • Professional discussion - one-hour structured meeting

Are there any additional costs or specialist equipment required?


What can I do after this course?

You could progress to a Level 4 programme or specialist qualifications in Management or Customer Service.

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