This apprenticeship covers the skills needed to provide excellent customer service – essential to any organisation’s success. It will serve you well in many industries, enhancing your knowledge and allowing you to reflect on your experience to improve your personal development.
You can progress to the NVQ Level 3 or Advanced Apprenticeship in Customer Service, take Level 2/3 qualifications in subjects such as Business and Administration and Team Leading, or pursue other routes of self-development.
You will be gaining more experience within your current job role at work and can take your career forward in customer service settings in many diverse industries.
George Wright, 17, impressed MCF Loans’ Chief Executive Officer Melanie Elliot to such a degree that she suggested he should research the company in more depth and get in touch.Pride Park-based MCF is a Derby College business employment and skills academy board member, and George took part in the job skills interview exercise as part of his Business Studies First Diploma BTEC Level 2. George volunteered with MCF for a week. He liked what he saw and the company saw his potential which led to an interview for real.He is now working towards a Business Administration NVQ Level 2 with Derby College, while working as an apprentice with MCF.
If I’ve got any questions on my course I can email my lecturer Nicola Dean and she comes back to me within the hour with help and advice. Hopefully I’m progressing well at work, I’m enjoying it.