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Intermediate Apprenticeship - Customer Service Apply Now »

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Level: 2

Location: Workplace

Years: 1

Interview: Y

Course Summary

This apprenticeship covers the skills needed to provide excellent customer service – essential to any organisation’s success. It will serve you well in many industries, enhancing your knowledge and allowing you to reflect on your experience to improve your personal development.

Entry requirements

You will need GCSE grades 9-3 in English and Maths and you will
require an interview before enrolling. In addition to having good literacy
and numeracy skills, you must be well-motivated and self-disciplined.

Course Content

There are two mandatory units: 
  •  Communicate using customer service language
  •  Follow the rules to deliver customer service
There are also optional units and you will complete a Technical
Certificate at Level 2; Functional Skills at Level 1 in Mathematics and
English; and Personal Learning and Thinking Skills.

How will I be assessed?

You will be assessed on and off the job where you will be given dedicated mentors to support and guide you through your qualification. Day release options will be discussed with you and your employer.

Are there any additional costs or specialist equipment required?

No

What can I do after this course?

Further study

You can progress to the NVQ Level 3 or Advanced Apprenticeship in Customer Service, take Level 2/3 qualifications in subjects such as Business and Administration and Team Leading, or pursue other routes of self-development.

Careers
You will be gaining more experience within your current job role at work and can take your career forward in customer service settings in many diverse industries.

 

Did you find the course information on this page useful?

 

Jess Monk

Jess Monk

Employer shows trust in teenage business admin apprentice Jess

Derby College business administration apprentice Jess Monk is the envy of many of her friends.
At just 17, she has an interesting, well-paid job, working with friendly and supportive people who show trust in her abilities.
Jess is on the college’s Business Administration level 2 course and in September started an apprenticeship with engineering design consultants Jackson Purdue Lever on Pride Park.
Originally at Derby College to study Health and Social Care, she switched courses when she realised she’d prefer to work in a business environment.
Jess says she has already picked up lots of business knowledge on her course and is thinking about furthering this by progressing to level 3.
As an apprentice, Jess also likes that there are other young Derby College learners at Jackson Purdue Lever.Over the past five years the firm has established strong links with the college through its careers academy, providing work experience to several students.

I’d been working part-time as an admin assistant at Jackson Purdue Lever for about a year before being taken on as an apprentice, so I already knew everyone. I’m given quite a lot of responsibility at work, which makes me feel that my employer trusts me.


I’m responsible for ordering all the stationery, for instance. It’s important to get it right.


I also spend a lot of time writing up reports for the structural survey team and recording information on Excel spreadsheets as well as welcoming visitors to the firm.

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