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Security - Level 2 Award in Conflict ManagementApply Now »

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Level: 2

Location: Broomfield Hall

Years: 1

Interview: N

Course Summary

This qualification is aimed at individuals who require training in conflict management. It is appropriate for a wide range of sectors and is suitable for anyone who has a customer-facing role, dealing with service users or the public.

It can also be a useful qualification for individuals who would like a better understanding of how to prevent conflict situations from arising and to feel more confident in being able to deal with situations if they arise.

Entry requirements

Learners must display sufficient reading, writing and verbal communication skills for this level of study. 

Course Content

Content includes:

  • how communication can be used to solve problems and reduce the likelihood of conflict
  • the factors that influence human responses in conflict situations
  • how to assess and reduce risks in conflict situations
  • how to communicate effectively and de-escalate conflict in emotive situations
  • good practice to follow after conflict situations

How will I be assessed?

This qualification is assessed by a multiple-choice test.

Are there any additional costs or specialist equipment required?

There are no other costs involved.

What can I do after this course?

Further Study

This is a great platform for studying other Security qualifications such as Level 2 Door Supervisor or Level 2 CCTV.

Careers

This course is suitable for those who want to progress their career in a customer-facing position.

Did you find the course information on this page useful?

 

This course is run at the Broomfield Hall Campus

broomfiled hall campus

About Broomfield Hall »

Student X

Student X

Ex-public services student joins battle against child sex and terror

*In this instance the student will remain anonymous because of the confidential nature of their career.
A former Derby College public services student is joining the National Crime Agency to help bring to justice child sex offenders and terrorists.
He opted to take BTECs at the college rather than A levels because they were tailor-made for what he needed. He enjoyed the courses but admits he could have worked harder.
Then, starting a foundation degree, there was a crisis in the family. The keen student developed his knowledge and went on to gain further qualifications. Now, after a stringent vetting process involving both himself and his family, he is awaiting a start date with the agency.
He will work as a G6 officer in child sexual exploitation and anti-terrorism “alongside officers to make sure everything is ready for interviews.”
“Derby College helped me massively, 100 per cent,” he said.

I had to mature quickly. I thought about dropping out, but my lecturers helped me so much, they gave me leeway. They’d ask me after a lecture how I was, personally, and gave me a little extra help.



I’d recommend the college to anybody interested in the field.

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