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Security - Level 2 Award in Conflict ManagementApply Now »

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Level: 2

Location: Broomfield Hall

Years: 1

Interview: N

Course Summary

This qualification is aimed at individuals who require training in conflict management. It is appropriate for a wide range of sectors and is suitable for anyone who has a customer-facing role, dealing with service users or the public.

It can also be a useful qualification for individuals who would like a better understanding of how to prevent conflict situations from arising and to feel more confident in being able to deal with situations if they arise.

Entry requirements

Learners must display sufficient reading, writing and verbal communication skills for this level of study. 

Course Content

Content includes:

  • how communication can be used to solve problems and reduce the likelihood of conflict
  • the factors that influence human responses in conflict situations
  • how to assess and reduce risks in conflict situations
  • how to communicate effectively and de-escalate conflict in emotive situations
  • good practice to follow after conflict situations

How will I be assessed?

This qualification is assessed by a multiple-choice test.

Are there any additional costs or specialist equipment required?

There are no other costs involved.

What can I do after this course?

Further Study

This is a great platform for studying other Security qualifications such as Level 2 Door Supervisor or Level 2 CCTV.

Careers

This course is suitable for those who want to progress their career in a customer-facing position.

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This course is run at the Broomfield Hall Campus

broomfiled hall campus

About Broomfield Hall »

Alex Holmes

Alex Holmes

Uniformed Public Services learner is the current international junior archery champion

Alex shoots in the compound bow discipline for Derwent Bowme and is a member of the GB Youth Development Squad and East Midlands Archery Squad. He is currently the international junior champion, East Midlands champion and Derbyshire Champion. He is also a member of the Derbyshire Sport ICON supported athlete programme and is currently training for a competition in France in the New Year ahead of the world trials in Romania next summer.
Alex combines his course at Derby College’s Broomfield Hall campus with around 20 hours training a week and his ultimate goal is to join the RAF. He said: “I started shooting when I was nine and moved to compound bow nearly two years ago."
“During a competition I can shoot up to 288 arrows which requires a lot of muscular endurance and strength."
“Part of my training involves strength and conditioning and I am able to do much of this at College as part of my Uniformed Public Services course which involves a lot of physical activity.

“I train three times a week in the winter and four times a week in the summer season.  Most of my competitions are during the summer which involves me travelling around the country most weekends to get the scores I need to qualify for England and GB.”

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