Retail managers are responsible for delivering sales targets and a positive experience to customers that will encourage repeat custom and loyalty to the brand / business. It is a diverse role that includes leading and developing a team to achieve business objectives and working with a wide range of people, which requires excellent communication skills.
Maximising income and minimising wastage are essential to the job and therefore individuals must develop a sound understanding of business and people management principles to support the achievement of the vision and objectives of the business.
Retail managers champion the way for personal development, training and continuous improvement, encouraging their team to develop their own skills and abilities to enhance business performance and productivity.
You are required to be in a role suitable to undertake this qualification.
You will be assessed via assessment visits as you work towards understanding all knowledge and behaviours required to complete the end- point assessment. This involves a:
You will need to have protective equipment to undertake your role legally and safely.
You can progress to a Level 5 Management or Customer Service qualification.
Fashion enthusiast Richard Auzins has used his Diploma in Visual Merchandising as a springboard to working with Marks & Spencer
Richard has started out as a warehouse operative at the company’s distribution centre in Castle Donington, with a view to progressing his merchandising career within M&S. He especially enjoys dealing with the online sales side of the operation.
Richard had originally considered university but then discovered the specialist advanced course in Visual Merchandising at Derby College. Keen on keeping up with latest fashion trends, the course enabled him to translate his passion for fashion into a career.
Although I’m working in logistics, I’m still involved with fashion and homewares every day. The Derby College course helped me get the job and having a qualification in retail merchandising has made me more confident in sharing my ideas at work.
I’d like to move into visual merchandising one day but at the moment I enjoy what I do and M&S is a great business to work for.