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Level 3 Infrastructure Technician ApprenticeshipApply Now »

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Level: 3

Location: Joseph Wright Centre


Interview: Y

Course Summary

Are you looking for an apprenticiship? Are you wanting to learn on the job but also gain a qualification at the same time?

An Infrastructure Technician provides support to internal and external customers, helping them to become more productive when using technology to do their own jobs by using tools to problem-solve and trouble-shoot non-routine problems.

The Infrastructure Technician sets people up on systems and provides support when they need it, rectifying issues to maintain the organisation's productivity.


Entry requirements

·       You will need to have achieved a grade 4/C GCSE in English and Maths.

You also need to be:

  • A proactive fast learner
  • Able to work independently or as part of a team
  • Able to focus on assisting customers and colleagues, and find solutions to problems
  • Able to pay good attention to detail and to deliver what is required, when it is required
  • Open to change, with the ability to focus on the requirements of your organisation at all times

Course Content

You will study a varierty of knowledge modules:


  • MTA Network Fundamentals
  • MTA Cloud Fundamentals
  • Mobile and Operating Systems
  • Coding and Logic
  • Business Processes

How will I be assessed?

Your knowledge and understanding will be tested at the end of each knowledge module.

At the end of the course you will also be required to complete an end-point assessment.

Are there any additional costs or specialist equipment required?


What can I do after this course?

Possible Employment Outcomes

  • Help Desk Technician
  • First or Second Line Support
  • IT Infrastructure Technician
  • Network Support

This programme takes a minimum of 15 months and, on completion, you could progress to a Level 4 Digital Skills Apprenticeship or other higher level qualification.


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This course is run at the Joseph Wright Centre

About Joseph Wright Centre »

Sam Lavelle

Sam	Lavelle

Digital Marketing apprentice Sam meets Prime Minister during London Fashion Week

Working for prestigious knitwear brand John Smedley has brought marketing apprentice Sam Lavelle lots of exciting opportunities – not least meeting the Prime Minister at London Fashion Week. Sam, who is taking digital marketing qualifications via Derby College as part of his apprenticeship, was among a number of UK fashion apprentices who spoke with Theresa May during the event.
The Prime Minister was there to champion the UK's fashion industry – and highlight the vital contribution apprenticeships make in ensuring the sector remains a global leader.Sam, who has been with John Smedley since April, is delighted to have the chance to work alongside highly experienced and knowledgeable people on a daily basis. He is also enjoying working towards an OCR in IT through Derby College which will further his digital marketing skills. Sam said:

It's great. My tutors are supportive and I'm assessed in the workplace so I don't have to go into college. A lot of my learning is done online, which is also very convenient, and my assessors are flexible with meetings.
"Digital marketing is a big part of my role at John Smedley and I'm heavily involved in producing social media and other written website content for the company's central hub.


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