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Certificate in Customer Service in the Travel and Hospitality IndustryApply Now »

Course Image
Level: 1

Location: The RoundHouse

Years: 1

Weeks: 6

Hours: 4.00

Start: Roll On Roll Off - Contact Us

Days / Times: Contact Us

Tuition (£): 0.00*

Interview: Y

Course Summary

This qualification is designed to build your confidence and self-esteem. It encourages the development of values, personal attributes and interpersonal skills that contribute to successful employment.

Successful students are empowered to apply for, secure and sustain meaningful employment.

Entry requirements

You simply need a passion to succeed.

Course Content

A variety of modules will be undertaken, for example:

  • Understanding how to be Successful
  • Health and Safety
  • Employment Skills
  • Customer Care
  • Introduction to Hospitality

How will I be assessed?

These modules are delivered via e-Learning and e-Assessment.

Are there any additional costs or specialist equipment required?

N/A

What can I do after this course?

You could consider a variety of short courses.

 

 

 

Did you find the course information on this page useful?

 

* Tuition - This figure is the fee to be paid if you are not entitled to any concessions.
*** Co-Tuition - This figure is the fee to be paid if you are entitled to any partial concessions.

This course is run at the Roundhouse Campus

About the Roundhouse »

Daniel Johnston

Daniel Johnston

Taking off with a cabin crew career

High-flier Daniel Johnston clinched a cabin crew job with Ryanair – even before completing his Derby College course!

Always interested in seeing more of the world, he progressed so well on the Air Cabin Crew Diploma that he was ideally prepared for the highly competitive Ryanair recruitment process.

Having embarked on his learning journey in 2013, Daniel was amazed at how many unusual opportunities his course offered.

One highlight was a day at the British Airways Training Centre at Heathrow – learning about safety procedures, undertaking role plays in a mock crash simulator and trying out an evacuation slide. Another was a fire training course at East Midlands Airport.

I’ve always wanted to travel – cabin crew is my dream job. When I first joined Derby College, I saw the Diploma as a qualification which could probably lead to a job a few years down the line. Then I got a job before I’d even finished College!

Working with Ryanair will open up so many doors for my future but I wouldn’t be where I am today without the help of the College.
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