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Security - Level 2 Award in Conflict ManagementApply Now »

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Level: 2

Location: Broomfield Hall

Years: 1

Interview: N

Course Summary

This qualification is aimed at individuals who require training in conflict management. It is appropriate for a wide range of sectors and is suitable for anyone who has a customer-facing role, dealing with service users or the public.

It can also be a useful qualification for individuals who would like a better understanding of how to prevent conflict situations from arising and to feel more confident in being able to deal with situations if they arise.

Entry requirements

Learners must display sufficient reading, writing and verbal communication skills for this level of study. 

Course Content

Content includes:

  • how communication can be used to solve problems and reduce the likelihood of conflict
  • the factors that influence human responses in conflict situations
  • how to assess and reduce risks in conflict situations
  • how to communicate effectively and de-escalate conflict in emotive situations
  • good practice to follow after conflict situations

How will I be assessed?

This qualification is assessed by a multiple-choice test.

Are there any additional costs or specialist equipment required?

There are no other costs involved.

What can I do after this course?

Further Study

This is a great platform for studying other Security qualifications such as Level 2 Door Supervisor or Level 2 CCTV.

Careers

This course is suitable for those who want to progress their career in a customer-facing position.

Did you find the course information on this page useful?

 

This course is run at the Broomfield Hall Campus

broomfiled hall campus

About Broomfield Hall »

Luke Mahon

Luke Mahon

A career in the Royal Marines

Luke Mahon has not looked back since meeting Marines as part of his Public Services course. He knew immediately where his ambitions lay – and applied to join the Royal Marines as soon as he completed his studies.

He is now a Lance Corporal, working as a platoon weapons machine gunner in a Fire Support Group – a role which demands supreme physical fitness and a need to think on his feet.

Being with the Marines takes him all over the world. He has been deployed in five African countries as well as Afghanistan, Albania, Canada, France and Germany.

I was drawn to Derby College because the staff there treat you like an adult and trust you to make your own decisions. My time at College definitely made me grow up and take responsibility for my actions.

It was the College that influenced my career choice and where I gained the qualifications I needed to enter service life. Marines are deployed wherever and whenever they are needed. I’ve been to places I would never have seen had it not been for my job.
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