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Security - Level 2 Award in Conflict ManagementApply Now »

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Level: 2

Location: Broomfield Hall

Years: 1

Interview: N

Course Summary

This qualification is aimed at individuals who require training in conflict management. It is appropriate for a wide range of sectors and is suitable for anyone who has a customer-facing role, dealing with service users or the public.

It can also be a useful qualification for individuals who would like a better understanding of how to prevent conflict situations from arising and to feel more confident in being able to deal with situations if they arise.

Entry requirements

Learners must display sufficient reading, writing and verbal communication skills for this level of study. 

Course Content

Content includes:

  • how communication can be used to solve problems and reduce the likelihood of conflict
  • the factors that influence human responses in conflict situations
  • how to assess and reduce risks in conflict situations
  • how to communicate effectively and de-escalate conflict in emotive situations
  • good practice to follow after conflict situations

How will I be assessed?

This qualification is assessed by a multiple-choice test.

Are there any additional costs or specialist equipment required?

There are no other costs involved.

What can I do after this course?

Further Study

This is a great platform for studying other Security qualifications such as Level 2 Door Supervisor or Level 2 CCTV.

Careers

This course is suitable for those who want to progress their career in a customer-facing position.

Did you find the course information on this page useful?

 

This course is run at the Broomfield Hall Campus

broomfiled hall campus

About Broomfield Hall »

Amy Dennis

Amy Dennis

Public services course opens new horizons for Amy

Young security officer Amy Dennis said Broomfield Hall's uniformed public services course opens students' eyes to jobs they "probably had no idea were even out there." Nineteen-year-old Amy is thoroughly enjoying her work in the departure lounge at East Midlands Airport. She got the opportunity after representatives from security firm Wilson James came into college and said they were recruiting. College teachers helped her land part-time work at East Midlands Airport and Amy so impressed bosses that she was taken on full-time in July. She said several guest speakers on her two year course gave students an insight into a wide range of career options which they may never have previously considered. The teachers really "connected" with the Level 2 students.

Amy said: "It was so good. I'd recommend it to anybody, particularly if you don't know exactly what you want to do.

"It opens your eyes to so many opportunities and to jobs that you probably had no idea were even out there.


"I've learnt a lot on the job and I learned a lot at the college – it's definitely helped a lot on the customer services side of what I do.


"I feel like I've got a career for the future that I'm enjoying and it wouldn't have happened without the contacts the college have."


 


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