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Holiday Reps and Customer Service - Level 2Apply Now »

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Level: 2

Location: The RoundHouse

Years: 1

Weeks: 6

Hours: 3.00

Start: 10/09/2018

Days / Times: Wednesday 18:00 to 21:00

Tuition (£): 350.00*

Interview: Y

Course Summary

This in-house Derby College course is designed around the skills needed to become a holiday rep/tour guide or to take on a customer service job role.

It is a part-time evening course which involves three hours per week over ten weeks.

Entry requirements

Learners need to be aged 19+.

Course Content

  • Customer service skills
  • Communication skills
  • Job roles of holiday reps and tour guides
  • Building skills and knowledge required for these job roles.

How will I be assessed?

You will be assessed via role play, presentations and other forms of assessment.

Are there any additional costs or specialist equipment required?


What can I do after this course?

You can progress to careers in roles such as tour operator or holiday rep or you can secure a job in customer service.


Did you find the course information on this page useful?


* Tuition - This figure is the fee to be paid if you are not entitled to any concessions.
*** Co-Tuition - This figure is the fee to be paid if you are entitled to any partial concessions.

This course is run at the Roundhouse Campus

About the Roundhouse »

Tayla Barnes

Tayla Barnes

Travel student Tayla embarks on exciting journey with TUI

Derby College travel and tourism student Tayla Barnes is broadening her horizons after landing a full-time job as a travel adviser with TUI, the world's largest travel group.
Tayla, who completes her level 3 course this summer, will be based in Nottingham's busy city centre TUI branch assisting with customers' bookings and inquiries.
Tayla, who is 19 and from Heanor has always liked travel and was delighted to discover her perfect course at Derby College.
Tayla first began her journey with TUI after getting part-time work at the group's Ilkeston branch though college. She is now looking forward to her travel adviser's role, and, in a few years' time, taking the opportunity to move departments within TUI, perhaps working for its airline or call centres.

I had thought about doing A levels after school but the travel and tourism course at Derby College really appealed to me. I honestly had no idea that such a course existed but once I knew it did, I went along to a college open day and found out as much information as I could.

I enjoy college. The staff are really good – they're always there to help us and the course content is great. I've learned so much, particularly about the business side of the travel industry.

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