This course is a starting point for aspiring team leaders, paving the way to a recognised qualification.
You will be required to have a thorough skillscan and interview conducted by our qualified verifiers.
You will be assessed via a variety of methods including question responses and work products.
You can progress to the Certificate in Team Leading.
You could advance within your chosen team leading or managerial role. Apprenticeships may also be appropriate.
As a Customer Service apprentice, Natasha Thomas sailed into a new career with classic narrow boat company Avante.
Her placement with the Willington firm – which involved helping run the office, liaising with customers from around the world, inspecting the boats and even driving them occasionally under supervision – led directly to the offer of a full-time job.
Natasha’s success was supported by the NVQ in Customer Service she took at Derby College during her placement.
I knew I wanted to work in customer service but in a role that was a bit different. I love this job. No day is ever the same and there’s always so much variety. My College tutor was really encouraging and regularly came to see me at Avante to go through my course work.