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Higher Apprenticeship - Operations/Departmental Manager - Level 5Apply Now »

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Level: 5

Location: Workplace

Years: 2

Interview: Y

Course Summary

An Operations/Departmental Manager is someone who manages teams and/or projects. They also achieve operational or departmental goals and objectives as part of the delivery of their organisation's strategy.  Roles may include those of Operations Manager, Regional Manager, Divisional Manager and Department Manager as well as other specialist managers.

Working in the private, public or third sector and in all sizes of organisation, their specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. 

Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring. 

Entry requirements

The entry requirement for this apprenticeship will be decided by each employer, but may typically be five GCSEs at grade 4 and above.

Course Content

  • Organisational Performance - delivering results
  • Interpersonal Excellence - managing people and developing relationships
  • Personal Effectiveness - managing self

How will I be assessed?

You will work with your assessor to ensure that you have all the knowledge and behaviours to complete the end-point assessment which will consist of:

  • A knowledge test using scenarios and questions = 30%
  • A structured competency-based interview = 20%
  • Assessment of a portfolio of evidence = 20%
  • Assessment of a work-based project followed by a presentation of the project with a question-and-answer session = 20%
  • Professional discussion = 10%

Are there any additional costs or specialist equipment required?

You will need to have all personal protective equipment (PPE) required to  undertake the role legally and safely.

What can I do after this course?

You could progress to a Level 6 programme.

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Nicole Bullock

Nicole Bullock

Admin team leader Nicole says Derby College ‘put me on my feet’

Teenager Nicole Bullock says Derby College has "guided her life" as it put her on the path towards a career as a mortgage broker.
Former apprentice Nicole was the first person taken on by growing Derby business Create Finance.
The 18-year-old, from Chaddesden, left school with 10 good GCSEs but was adamant she did not want to go to college full-time.
Instead, she jumped at the opportunity of becoming an apprentice administrator with the Full Street-based business.
She said the apprenticeship included studying Business Administration with Derby College and it "fitted me perfectly".
Nicole found the Level 2 NVQ "was relevant to what we were doing here". She said that the units were chosen to best meet the needs of her role.
After passing her NVQ and completing her apprenticeship, Nicole was taken on and then achieved promotion to become Administration Team Leader. She is now looking to take her industry CeMAP exams so she can work as a self-employed mortgage broker herself.
Riverside Chambers-based Create Finance was launched in August 2015 by Derby men Gindy Mathoon, who attended Derby Moor Community College and Karl Yeoman, who went to Allestree Woodlands, along with Pete Mugleston, (correct) who is originally from Nuneaton.
The business has grown to employ 26 people, including the three directors.
Gindy said Nicole, the company's first employee, was now administration team leader and a "role model and mentor for any new or existing administration staff."
He added: "Derby College sources suitable candidates who potentially have the right qualities to work for Create Finance. The administrators are the backbone of the business and without high quality administration we can't grow as a business. We're expanding gradually, and our link with Derby College has allowed us to progress."

I'm grateful to the college – it's put me on my feet and guided my life. Without the college's help I wouldn't have my job here. It's literally put me on the path to my career.


The aim now is to work hard and make as much money as I can. You can be self-employed here as a broker. When I am a bit older, and the company and I both feel that I am ready for it, that's what I'd like to do.

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