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Apprenticeship - IT User Skills - Level 2Apply Now »

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Level: 2

Location: Workplace

Years: 1

Interview: Y

Course Summary

This apprenticeship programme is designed for new entrants to roles in which they will be working with IT systems and software.  The framework offers a wide range of optional units that the apprentice can study to match their particular organisational and job role requirements.

Entry requirements

Apprentices should have grades A-D in Maths and English at GCSE. 

Individuals must be proactive, fast learners who are able to work independently or as part of a team.  They should also have an ability to focus on assisting customers and colleagues to find solutions to problems.  In addition, they need good attention to detail, with the ability to deliver what is required when it is required.

Course Content

  • IT User Diploma Level 2
  • Employee Rights and Responsibilities
  • Personal Learning and Thinking Skills
  • Functional Skills - Maths and English at Level 1 and ICT at Level 2.

How will I be assessed?

Assessment visits, including products of work, observations, personal reports, witness testimonies and questions and answers, will be undertaken for you to complete the IT Diploma in User Skills Level 2. You will also be assessed on completion of:

  • Functional Skills
  • Employment Rights and Responsibilities
  • Personal Learning and Thinking Skills

Are there any additional costs or specialist equipment required?

You will need to have any personal protective equipment (PPE) required to work legally and to safely undertake your job role.

What can I do after this course?

You can progress to the Advanced IT User Apprenticeship.

Did you find the course information on this page useful?


Sam Lavelle

Sam	Lavelle

Digital Marketing apprentice Sam meets Prime Minister during London Fashion Week

Working for prestigious knitwear brand John Smedley has brought marketing apprentice Sam Lavelle lots of exciting opportunities – not least meeting the Prime Minister at London Fashion Week.Sam, who is taking digital marketing qualifications via Derby College as part of his apprenticeship, was among a number of UK fashion apprentices who spoke with Theresa May during the event.The Prime Minister was there to champion the UK's fashion industry – and highlight the vital contribution apprenticeships make in ensuring the sector remains a global leader.Sam, who has been with John Smedley since April, is delighted to have the chance to work alongside highly experienced and knowledgeable people on a daily basis.He is also enjoying working towards an OCR in IT through Derby College which will further his digital marketing skills.Sam said:

It's great. My tutors are supportive and I'm assessed in the workplace so I don't have to go into college. A lot of my learning is done online, which is also very convenient, and my assessors are flexible with meetings.
"Digital marketing is a big part of my role at John Smedley and I'm heavily involved in producing social media and other written website content for the company's central hub.

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