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Apprenticeship - IT User Skills - Level 2Apply Now »

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Level: 2

Location: Workplace

Years: 1

Interview: Y

Course Summary

This apprenticeship programme is designed for new entrants to roles in which they will be working with IT systems and software.  The framework offers a wide range of optional units that the apprentice can study to match their particular organisational and job role requirements.

Entry requirements

Apprentices should have grades A-D in Maths and English at GCSE. 

Individuals must be proactive, fast learners who are able to work independently or as part of a team.  They should also have an ability to focus on assisting customers and colleagues to find solutions to problems.  In addition, they need good attention to detail, with the ability to deliver what is required when it is required.

Course Content

  • IT User Diploma Level 2
  • Employee Rights and Responsibilities
  • Personal Learning and Thinking Skills
  • Functional Skills - Maths and English at Level 1 and ICT at Level 2.

How will I be assessed?

Assessment visits, including products of work, observations, personal reports, witness testimonies and questions and answers, will be undertaken for you to complete the IT Diploma in User Skills Level 2. You will also be assessed on completion of:

  • Functional Skills
  • Employment Rights and Responsibilities
  • Personal Learning and Thinking Skills

Are there any additional costs or specialist equipment required?

You will need to have any personal protective equipment (PPE) required to work legally and to safely undertake your job role.

What can I do after this course?

You can progress to the Advanced IT User Apprenticeship.

Did you find the course information on this page useful?


Dominic Saneria

Dominic Saneria

From Derby College to Workforce Planning Manager at Barclays Bank

After finishing school I wanted to focus specifically on IT and achieved better results when doing course work so chose a BTEC National Diploma at Derby College. I really enjoyed focusing solely on IT but having various different disciplines with the IT, it gave me a varied understanding of what is expected within each different branch of IT. My time at the College gave me an understanding of different roles that I could do in a work environment and what skills are applicable in each field. I use of the technical programming skills I learnt at the College on a day to day basis.

The most exciting part of my current role is training and developing new staff members, helping them to learn new technical process and learning transferable skills that can go across the industry.

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