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Apprenticeship - Senior Healthcare Support Worker (Standard) - Level 3Apply Now »

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Level: 3

Location: Workplace

Years: 2

Interview: Y

Course Summary

Senior Healthcare Support Workers help registered practitioners to deliver healthcare services to people. As an experienced support worker, you  carry out a range of clinical and non-clinical healthcare or therapeutic tasks, under the direct or indirect supervision of the registered healthcare practitioner.

You provide high quality, compassionate healthcare, following standards, policies or protocols and always acting within the limits of your competence.

You may work in a range of services such as a hospital, community, health or day case unit, birth centre or midwifery-led unit, someone’s home, an operating theatre, a nursing or care home, an assessment centre, a hospice, a school, a prison, a GP surgery, a charity or a voluntary organisation. Your role could involve working in partnership with individuals, families, carers and other service providers.

Entry requirements

Employers may select apprentices with prior experience as support workers.

Course Content

Mandatory Units:

  • Health and wellbeing
  • Duty of care and candour, safeguarding, equality and diversity
  • Person-centred care, treatment and support
  • Communication
  • Personal, people and quality improvement
  • Health, safety and security

Maternity Support Units:

  • Assist with clinical tasks
  • Assist with caring for babies
  • Support mothers and birthing partners

Theatre Support Units:

  • Assist healthcare practitioners with delegated clinical tasks
  • Support individuals
  • Equipment and resources

Mental Health Support Units:

  • Assist with delegated clinical tasks and therapeutic interventions
  • Support individuals
  • Risk assessment and risk management

Children and Young People Units:

  • Assist with clinical tasks
  • Activities of daily living
  • Child development

Therapy Support Units:

  • Assist with delegated therapeutic or clinical tasks and interventions
  • Support, educate and enable individuals with their health and wellbeing
  • Equipment and resources

How will I be assessed?

Before going forward for end-point assessment, you must have completed:

  • The 15 standards required by the Care Quality Commission (as set out in the Care Certificate)
  • Level 2 Maths and English
  • A specified regulated Level 3 occupational competence qualification
  • A learning journal documenting and reflecting on your development (knowledge and skills) as well as your approach to the workplace (values and behaviours). The learning journal is completed during the three months leading up to the planned date of the end-point assessment.

The end-point assessment will consist of a:

  • 60-minute multiple choice and short answer test
  • 90-minute observation of practice
  • Learning journal
  • 30-60 minute interview

Are there any additional costs or specialist equipment required?

Your employer will need to provide you with any personal protective equipment (PPE) required legally and to help you undertake your role safely.

What can I do after this course?

You can move on to a higher level apprenticeship on completion of this qualification.

Did you find the course information on this page useful?


Lewis Morrell

Lewis Morrell

Lewis follows dad and granddad into healthcare

Teenager Lewis Morrell is aiming to become the third generation of his family to go into nursing.

But disappointing school GCSE exam results meant he had to have a rethink and plot a new route on the road to his career.

Looking for suitable courses, Lewis attended a College open event and was impressed with both what was on offer and the friendliness of the staff.

Eighteen-year-old Lewis described Derby College as "a lifeline" which has helped to give him confidence and a mind-set that he can achieve his goals.

A hospital work placement, run through the college's Employer Academy programme, has directly helped him land a health care assistant apprenticeship at the Royal Derby Hospital.

And Lewis has also completed Health and Social Care and English Functional Skills at Level 2, with a double pass and a merit. He is waiting for his GCSE English and CGSE Science results.

Lewis's dad is a children's nurse and his grandad worked in nursing and midwifery. He now manages a doctors' practice in Australia.

Knowing Lewis's skillset and temperament, they said that getting into health care would be "the best thing he ever did". He was inspired by them

I was a bit down about my English and Science results from school, because I needed those for nursing. Once I've got them I'll be able to get on further, so college was a lifeline.

It supported me through the first year and they pushed me. It's given me confidence. Rather than thinking 'maybe I can't do this', it helped me think 'yes, I can actually do this.'

It was very supportive through all of my time and I'm proud to have been accepted for the apprenticeship.

I'd say to anybody who didn't quite get the exams they want: go to
College, go to every lesson, stick with it and eventually it'll all click.

It's a four year apprenticeship. I want to go on to university and get my nursing degree and then get into children's nursing eventually.

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