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Apprenticeship - Senior Healthcare Support Worker (Standard) - Level 3Apply Now »

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Level: 3

Location: Workplace

Years: 2

Interview: Y

Course Summary

Senior Healthcare Support Workers help registered practitioners to deliver healthcare services to people. As an experienced support worker, you  carry out a range of clinical and non-clinical healthcare or therapeutic tasks, under the direct or indirect supervision of the registered healthcare practitioner.

You provide high quality, compassionate healthcare, following standards, policies or protocols and always acting within the limits of your competence.

You may work in a range of services such as a hospital, community, health or day case unit, birth centre or midwifery-led unit, someone’s home, an operating theatre, a nursing or care home, an assessment centre, a hospice, a school, a prison, a GP surgery, a charity or a voluntary organisation. Your role could involve working in partnership with individuals, families, carers and other service providers.

Entry requirements

Employers may select apprentices with prior experience as support workers.

Course Content

Mandatory Units:

  • Health and wellbeing
  • Duty of care and candour, safeguarding, equality and diversity
  • Person-centred care, treatment and support
  • Communication
  • Personal, people and quality improvement
  • Health, safety and security

Maternity Support Units:

  • Assist with clinical tasks
  • Assist with caring for babies
  • Support mothers and birthing partners

Theatre Support Units:

  • Assist healthcare practitioners with delegated clinical tasks
  • Support individuals
  • Equipment and resources

Mental Health Support Units:

  • Assist with delegated clinical tasks and therapeutic interventions
  • Support individuals
  • Risk assessment and risk management

Children and Young People Units:

  • Assist with clinical tasks
  • Activities of daily living
  • Child development

Therapy Support Units:

  • Assist with delegated therapeutic or clinical tasks and interventions
  • Support, educate and enable individuals with their health and wellbeing
  • Equipment and resources

How will I be assessed?

Before going forward for end-point assessment, you must have completed:

  • The 15 standards required by the Care Quality Commission (as set out in the Care Certificate)
  • Level 2 Maths and English
  • A specified regulated Level 3 occupational competence qualification
  • A learning journal documenting and reflecting on your development (knowledge and skills) as well as your approach to the workplace (values and behaviours). The learning journal is completed during the three months leading up to the planned date of the end-point assessment.

The end-point assessment will consist of a:

  • 60-minute multiple choice and short answer test
  • 90-minute observation of practice
  • Learning journal
  • 30-60 minute interview

Are there any additional costs or specialist equipment required?

Your employer will need to provide you with any personal protective equipment (PPE) required legally and to help you undertake your role safely.

What can I do after this course?

You can move on to a higher level apprenticeship on completion of this qualification.

Did you find the course information on this page useful?


Michael Smith

Michael Smith

Employer academy prepared Michael for his future career

Health care assistant Michael Smith has recently completed his apprenticeship and is already “a really valuable” team member on ward 206 at the Royal Derby Hospital.        
Michael, 21, took levels two and three in Health and Social Care at the Roundhouse, where he also gained valuable work experience through the innovative Employer Academy run in partnership with the University Hospitals of Derby and Burton NHS Foundation Trust.        
This voluntary work helped him secure clinical apprenticeship role with the Trust.      
Michael trained on orthopaedic Ward 206 and was supported academically throughout his apprenticeship by DCG.          
He is now a qualified Health Care Assistant on the ward – following in the footsteps of his mum and brother.          
Michael said: “I’m happy as an HCA, but in future I may look at becoming a nurse practitioner or physiotherapist.”          
Senior Ward Sister Lynsey Heald described Michael as “a really valuable member of the team” and said his college study programme and work experience through the Employer Academy helped prepare him for the ward.          
She added: “He’s really hard working and he’s got a lovely way with the patients, and he gets on really well with the team.          
“Doing the health and social care courses really helped because he knew what to expect. They become a bit more confident, as well. We’ve got a recent new apprentice and Michael’s really taken her under his wing.”

I like caring for people, I’m enjoying the job and I really like the team. I’d recommend it.


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