Hospitality supervisors work across a wide variety of businesses including bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers. They provide vital support to management teams and are capable of independently supervising hospitality services and running shifts.
They typically work under pressure delivering fantastic customer service. Motivating a team is essential to their role. The majority of supervisors’ skills and knowledge are the same but supervisors may specialise in specific functions or work across a variety of functions which reflect the multi-functional nature of the industry.
Entry requirements are to be decided by the employer at the start of the apprenticeship but it is expected that the individual will have worked operationally in the industry before embarking on this apprenticeship standard.
You need to demonstrate knowledge and skills in four main areas:
Hospitality Supervisors then select one of the following options as their specialist function:
You will be supported and assessed to prepare for an end point assessment at the end of your course. This will consist of the following:
The first three activities can be completed in any order.
All assessment activities must be completed within two months.
Your employer will need to provide you with any Personal Protective Equipment required legally and to help you to undertake your role safely.
On completion of this apprenticeship, you could move on to a higher-level apprenticeship within hospitality.
Progression from this apprenticeship could be into a hospitality management position.
Work experience offered through Derby College's links with Bespoke Inns has led to the ideal job for former hospitality student Jack Bowler. Jack, who got a distinction in his foundation degree course in International Hospitality Management, has been working at the Boot Inn in Repton, a Bespoke Inns' traditional pub and restaurant, since August.
Although he already had catering qualifications from Derby College, Jack was keen to learn the front of house side of hotel and catering. Encouraged by his lecturers, he enrolled on the foundation degree course and, through the Bespoke Inns Hospitality Management Academy, gained valuable work experience at The Dragon in Willington.
The Academy seeks to bridge the gap between education and the workplace for the College's hospitality students so that they can put into practice their customer service skills at top quality establishments. In his new role at The Boot – a beautiful 17th Century coaching Inn – Jack gets to try his hand at everything including restaurant management, housekeeping and bar work. He especially likes working behind the bar and telling customers about the range of beers brewed by The Boot's microbrewery next door.
My foundation degree was brilliant and the professional development offered through Bespoke Inns is unbelievable.
Derby College gave me the confidence to do what I'm doing now, and I owe my lecturers a lot. I'm happy to talk to students in hospitality so I can give something back. Bespoke Inns offers work experience to other Derby College students and it's good to see people getting the same great opportunity that I've had.