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Higher Apprenticeship - Retail Manager (Standard) - Level 4Apply Now »

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Level: 4

Location: Workplace

Years: 2

Interview: Y

Course Summary

Retail managers are responsible for delivering sales targets and a positive experience to customers that will encourage repeat custom and loyalty to the brand / business. It is a diverse role that includes leading and developing a team to achieve business objectives and working with a wide range of people, which requires excellent communication skills.

Maximising income and minimising wastage are essential to the job and therefore individuals must develop a sound understanding of business and people management principles to support the achievement of the vision and objectives of the business.

Retail managers champion the way for personal development, training and continuous improvement, encouraging their team to develop their own skills and abilities to enhance business performance and productivity.

Entry requirements

You are required to be in a role suitable to undertake this qualification.

Course Content

  • Customer
  • Business
  • Finance
  • Leadership
  • Marketing
  • Communications
  • Sales and Promotion
  • Product and Service
  • Brand Reputation
  • Merchandising
  • Stock
  • Technology
  • Developing Self and Others
  • Team Performance
  • Legal and Governance
  • Diversity

How will I be assessed?

You will be assessed via assessment visits as you work towards understanding all knowledge and behaviours required to complete the end- point assessment. This involves a:

  • Two-hour written exam
  • Retail Business Project
  • Professional Discussion - one-hour structured meeting.

Are there any additional costs or specialist equipment required?

You will need to have protective equipment to undertake your role legally and safely.

What can I do after this course?

You can progress to a Level 5 Management or Customer Service qualification.

Did you find the course information on this page useful?

 

Hadley Trueman

Hadley Trueman

National acclaim for DCG fashion retail innovator Hadley

Talented DCG fashion business & retail student Hadley Trueman has already seen his concepts win national acclaim.  
 
Hadley, aged 17, received the award for most outstanding work after exhibiting at The Truman Brewery in East London over the summer.  
 
He was among 150 further education students on UAL (University of the Arts London) award body courses nationally, who were selected to perform or display their work at Origins Creative Arts Festival.  
 
Hadley’s use of Instagram to create a live timeline featuring high-end department store Selfridges impressed the judges with its originality.  
 
When he finishes College Hadley is thinking about taking a degree in buying and merchandising, possibly at UAL or De Montfort University in Leicester, where one of his favourite designers, Samuel Ross, studied.  
 
Hadley said: "I’ve always been interested in fashion, but the business side more than the design side.  
 
“After GCSEs I looked at other colleges that are not far from where I live but the level 2 course at Joseph Wright was just what I was looking for."  
 
When Hadley is not at College, he’s gaining valuable work experience at Nottingham clothing store 18montrose as well as marketing his own online unisex streetwear brand asterisk vision.

College is great. The tutors are supportive – they don’t mind if I take the brief and change it to suit my own ideas.

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