A team leader/supervisor is in a first-line management role, with operational/project responsibilities or responsibility for managing a team to deliver a clearly defined outcome. They provide direction, instructions and guidance to ensure the achievement of set goals.
Because team leaders and supervisors work in the private, public or third sector and in all sizes of organisation, their specific responsibilities will vary, but the knowledge, skills and behaviours needed will be the same whatever the role.
Key responsibilities are likely to include supporting, managing and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems, and building relationships internally and externally.
Roles/occupations may include Supervisor, Team Leader, Project Officer, Shift Supervisor, Foreperson and Shift Manager.
The entry requirement for this apprenticeship will be decided by each employer, but may typically be five GCSEs at grade 4 or higher.
Apprentices without Level 2 English and Maths will need to achieve this level prior to taking the end-point assessment.
Knowledge and skills
Final assessment and grading will be undertaken by the Independent Assessor. Marks will be based on how the evidence presented contributed to:
Fashion enthusiast Richard Auzins has used his Diploma in Visual Merchandising as a springboard to working with Marks & Spencer Richard has started out as a warehouse operative at the company’s distribution centre in Castle Donington, with a view to progressing his merchandising career within M&S.
He especially enjoys dealing with the online sales side of the operation. Richard had originally considered university but then discovered the specialist advanced course in Visual Merchandising at Derby College. Keen on keeping up with latest fashion trends, the course enabled him to translate his passion for fashion into a career.
Although I’m working in logistics, I’m still involved with fashion and homewares every day. The Derby College course helped me get the job and having a qualification in retail merchandising has made me more confident in sharing my ideas at work. I’d like to move into visual merchandising one day but at the moment I enjoy what I do and M&S is a great business to work for.