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Apprenticeship - Team Leader / Supervisor - Level 3Apply Now »

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Level: 3

Location: Workplace

Years: 2

Interview: Y

Course Summary

The Team Leader/Supervisor Apprenticeship is for someone who can take responsibility for managing a team or discrete project.  They can support, manage and develop team members, manage projects, and plan and monitor workloads and resources.  They can also take responsibility for delivering operational plans, resolving problems and building relationships. 

This apprenticeship is applicable to professional team leaders, first line managers and supervisors from all sectors - the private, public or third sector - and all sizes of organisation. 

Entry requirements

The entry requirement for this apprenticeship will be decided by each employer, but may typically be five GCSEs at grade C (4/5) or higher. 

Course Content

Through formal learning and applied practice, depending on the business environment, areas covered include:

  • Interpersonal skills - managing people and developing relationships
  • Organisational performance - delivering results
  • Personal effectiveness - managing oneself

 

 

 

 

How will I be assessed?

Final assessment and grading will be undertaken by the Independent Assessor.  Marks will be based on how the evidence presented contributed to:

  • What the apprentice has shown they can do against the requirements of their job role
  • How the apprentice has approached their work and learning, and the way they have completed the task(s)
  • Who the apprentice has worked with, demonstrating the personal and interpersonal qualities they have brought to all their work relationships

Assessment covers:

  • Knowledge test - 30%
  • Structured competency-based interview - 30%
  • Submission of portfolio - 20%
  • Professional discussion of CPD activity - 20%

 

Are there any additional costs or specialist equipment required?

N/A

What can I do after this course?

You could consider further study with an Apprenticeship in Operations Management or continue advancing your career within supervisory and management roles.

 

 

 

Did you find the course information on this page useful?

 

Natasha Thomas

Natasha Thomas

Navigating a customer service career

As a Customer Service apprentice, Natasha Thomas sailed into a new career with classic narrow boat company Avante.

Her placement with the Willington firm – which involved helping run the office, liaising with customers from around the world, inspecting the boats and even driving them occasionally under supervision – led directly to the offer of a full-time job.

Natasha’s success was supported by the NVQ in Customer Service she took at Derby College during her placement.

I knew I wanted to work in customer service but in a role that was a bit different. I love this job. No day is ever the same and there’s always so much variety. My College tutor was really encouraging and regularly came to see me at Avante to go through my course work.
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