The Team Leader/Supervisor Apprenticeship is for someone who can take responsibility for managing a team or discrete project. They can support, manage and develop team members, manage projects, and plan and monitor workloads and resources. They can also take responsibility for delivering operational plans, resolving problems and building relationships.
This apprenticeship is applicable to professional team leaders, first line managers and supervisors from all sectors - the private, public or third sector - and all sizes of organisation.
The entry requirement for this apprenticeship will be decided by each employer, but may typically be five GCSEs at grade C (4/5) or higher.
Through formal learning and applied practice, depending on the business environment, areas covered include:
Final assessment and grading will be undertaken by the Independent Assessor. Marks will be based on how the evidence presented contributed to:
You could consider further study with an Apprenticeship in Operations Management or continue advancing your career within supervisory and management roles.
As a Customer Service apprentice, Natasha Thomas sailed into a new career with classic narrow boat company Avante.
Her placement with the Willington firm – which involved helping run the office, liaising with customers from around the world, inspecting the boats and even driving them occasionally under supervision – led directly to the offer of a full-time job.
Natasha’s success was supported by the NVQ in Customer Service she took at Derby College during her placement.
I knew I wanted to work in customer service but in a role that was a bit different. I love this job. No day is ever the same and there’s always so much variety. My College tutor was really encouraging and regularly came to see me at Avante to go through my course work.