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Apprenticeship - Retail Team Leader - Level 3Apply Now »

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Level: 3

Location: Workplace

Years: 2

Interview: Y

Course Summary

Retail team leaders provide critical support to managers, delivering exceptional service and a positive experience to customers. They may have to deputise for managers in their absence. 

The role is dynamic and in one day can involve a variety of different functions.  Most significantly, retail team leaders guide and co-ordinate the work of the team to complete tasks and to identify and explore opportunities that drive sales. They also ensure team members maintain business standards in relation to merchandising, service and promotional activities, in line with procedures. 

Entry requirements

It is expected that you would have worked within an operational role in the industry before starting on this qualification.

Course Content

  • Customer
  • Business
  • Finance
  • Leadership
  • Marketing
  • Communications
  • Sales and Promotion
  • Product and Service
  • Merchandising
  • Stock
  • Technology
  • Developing Self and Others
  • Team Performance
  • Legal and Governance
  • Diversity

How will I be assessed?

You will be assessed via observation, witness testimonies, personal reports and work products, culminating in a:

  • 60 minute on-demand test
  • Retail business project
  • Professional discussion - one-hour structured meeting

Are there any additional costs or specialist equipment required?


What can I do after this course?

You could progress to a Level 4 programme or specialist qualifications in Management or Customer Service.

Did you find the course information on this page useful?


Richard Auzins

Richard Auzins

Starting out in a retail career with M&S

Fashion enthusiast Richard Auzins has used his Diploma in Visual Merchandising as a springboard to working with Marks & Spencer Richard has started out as a warehouse operative at the company’s distribution centre in Castle Donington, with a view to progressing his merchandising career within M&S.
He especially enjoys dealing with the online sales side of the operation. Richard had originally considered university but then discovered the specialist advanced course in Visual Merchandising at Derby College. Keen on keeping up with latest fashion trends, the course enabled him to translate his passion for fashion into a career.

Although I’m working in logistics, I’m still involved with fashion and homewares every day. The Derby College course helped me get the job and having a qualification in retail merchandising has made me more confident in sharing my ideas at work. I’d like to move into visual merchandising one day but at the moment I enjoy what I do and M&S is a great business to work for.


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