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Intermediate Apprenticeship in Business and Administration (framework)Apply Now »

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Level: 2

Location: Workplace

Years: 1

Interview: Y

Course Summary

This apprenticeship is appropriate for people who hold a general administration post.  You will need to be completing a range of administration tasks which may include using the telephone, data input, photocopying, filing and using office equipment. 

The programme is a strong foundation for a rewarding career, boosting your confidence, abilities and promotion prospects.

The qualification is delivered and assessed in the workplace and you will be responsible for producing an electronic portfolio of evidence.

Entry requirements

GCSE grades 9-3 in English and Maths - or the equivalent - are desirable.

In addition to having good literacy and numeracy skills, you will need to be well-motivated and self-disciplined.

You must be willing to use and maintain an e-portfolio of evidence.

Course Content

The Level 2 Diploma in Business Administration contains six mandatory units:

  • Communication in a business environment
  • Understand employer organisations
  • Principles of providing administrative services
  • Principles of document production and information management
  • Manage personal performance and development
  • Develop working relationships with colleagues

There is also a range of optional units you will complete. These could include handling mail, providing reception services, producing business documents and using and maintaining office equipment.  These will be decided by matching your job role to the list of optional units and selecting those for which you are able to generate evidence of your performance in the workplace.

The apprenticeship also includes:

  • Functional Skills at Level 1 in Mathematics, English and ICT (if applicable)
  • Personal Learning and Thinking Skills (embedded within the qualification)
  • Employment Rights and Responsibilities (delivery method to be agreed with your assessor - it could be embedded within your main qualification or may be an additional unit.)

How will I be assessed?

For the vocational element of your apprenticeship, you will be assessed on the job, using a range of methods including the production of evidence such as case histories, work products, questions, witness testimonies, professional discussion and observations.  These will be uploaded into an electronic portfolio.

You may need to attend the College on day release/block release in order to achieve your Functional Skills.  This will be evidenced through the completion of end tests in each subject.

Are there any additional costs or specialist equipment required?

No

What can I do after this course?

Further Study

You may be able to progress to the Advanced Business and Administration Apprenticeship or perhaps consider a Customer Service or Management course.

Careers

You will be gaining more experience within your current role at work and can continue to progress your career in an office, business or management environment.

 

Did you find the course information on this page useful?

 

Jess Monk

Jess Monk

Employer shows trust in teenage business admin apprentice Jess

Derby College business administration apprentice Jess Monk is the envy of many of her friends.
At just 17, she has an interesting, well-paid job, working with friendly and supportive people who show trust in her abilities.
Jess is on the college’s Business Administration level 2 course and in September started an apprenticeship with engineering design consultants Jackson Purdue Lever on Pride Park.
Originally at Derby College to study Health and Social Care, she switched courses when she realised she’d prefer to work in a business environment.
Jess says she has already picked up lots of business knowledge on her course and is thinking about furthering this by progressing to level 3.
As an apprentice, Jess also likes that there are other young Derby College learners at Jackson Purdue Lever.Over the past five years the firm has established strong links with the college through its careers academy, providing work experience to several students.

I’d been working part-time as an admin assistant at Jackson Purdue Lever for about a year before being taken on as an apprentice, so I already knew everyone. I’m given quite a lot of responsibility at work, which makes me feel that my employer trusts me.


I’m responsible for ordering all the stationery, for instance. It’s important to get it right.


I also spend a lot of time writing up reports for the structural survey team and recording information on Excel spreadsheets as well as welcoming visitors to the firm.

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