This apprenticeship covers the skills needed to provide excellent customer service – essential to any organisation’s success. It will serve you well in many industries, enhancing your knowledge and allowing you to reflect on your experience to improve your personal development.
You can progress to the NVQ Level 3 or Advanced Apprenticeship in Customer Service, take Level 2/3 qualifications in subjects such as Business and Administration and Team Leading, or pursue other routes of self-development.
You will be gaining more experience within your current job role at work and can take your career forward in customer service settings in many diverse industries.
Teenager Nicole Bullock says Derby College has "guided her life" as it put her on the path towards a career as a mortgage broker.
Former apprentice Nicole was the first person taken on by growing Derby business Create Finance.
The 18-year-old, from Chaddesden, left school with 10 good GCSEs but was adamant she did not want to go to college full-time.
Instead, she jumped at the opportunity of becoming an apprentice administrator with the Full Street-based business.
She said the apprenticeship included studying Business Administration with Derby College and it "fitted me perfectly".
Nicole found the Level 2 NVQ "was relevant to what we were doing here". She said that the units were chosen to best meet the needs of her role.
After passing her NVQ and completing her apprenticeship, Nicole was taken on and then achieved promotion to become Administration Team Leader. She is now looking to take her industry CeMAP exams so she can work as a self-employed mortgage broker herself.
Riverside Chambers-based Create Finance was launched in August 2015 by Derby men Gindy Mathoon, who attended Derby Moor Community College and Karl Yeoman, who went to Allestree Woodlands, along with Pete Mugleston, (correct) who is originally from Nuneaton.
The business has grown to employ 26 people, including the three directors.
Gindy said Nicole, the company's first employee, was now administration team leader and a "role model and mentor for any new or existing administration staff."
He added: "Derby College sources suitable candidates who potentially have the right qualities to work for Create Finance. The administrators are the backbone of the business and without high quality administration we can't grow as a business. We're expanding gradually, and our link with Derby College has allowed us to progress."
I'm grateful to the college – it's put me on my feet and guided my life. Without the college's help I wouldn't have my job here. It's literally put me on the path to my career.
The aim now is to work hard and make as much money as I can. You can be self-employed here as a broker. When I am a bit older, and the company and I both feel that I am ready for it, that's what I'd like to do.